Aam Hotel

Aam Hotel Reviews

Aam Hotel

AAM HOTEL, Jalan KK 5/4, Bandar Baru, Kubang Kerian, Kota Bharu, Kelantan, 16150, MalaysiaView Hotel Details
Aam Hotel
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Aam Hotel Guest Reviews

3.3/5
37 review
Verified reviews
Location3.9
Amenities3.1
Service3.0
Cleanliness3.3
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All reviews(37)
Positive reviews(25)
Reviews with photos/video(9)
Negative reviews(7)
Cumi Idaman
Standard Double Room (shared bathroom)
Stayed in May 2024
Travel with friends
15 review
2.7/5
Posted on Aug 14, 2024
good location and nice appearances but surprsingly found cockroach in my staying room, look at the last 2 photos. But overall I satisfy with the hotel and not hesitating to stay again because of its homely decoration.
6/20
DR. HJ. MOHD. JALANI HJ. HASAN
Family Junior Suite
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 26, 2024
Excellent staffs and Services provided Greatly recommended to be here again. Most Welcome staffs and Really friendly.
Response from Property: Dear Guest, Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had an enjoyable experience during your stay. Our team strives to provide top-notch service and create memorable moments for our guests, and it's incredibly rewarding to know that we hit the mark during your visit. Your kind words mean a lot to us and serve as a great encouragement to continue delivering exceptional hospitality. We genuinely appreciate your support and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to reach out. Thank you once again for choosing us and for sharing your fantastic review! Warm regards, AAM Hotel
Ros Ramen
Standard Room
Stayed in Aug 2024
Solo travelers
1 review
2.7/5
Posted on Sep 21, 2024
Still did not receive my deposit refund after 2 weeks.. have been contacted the reception 3 times already. Not honest operator...
Johan daud
Signature Room
Stayed in Jul 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Aug 4, 2024
Location wise..its very good..near amenities..easy excess...clealiness..need extra effort...those old mattress cover. Remove..dont use the one with old stain that look quite visible..receiptionist not available early in the morning..i have to early check out..only could pass key with some note regarding my room key deposit..until.now..no whatsoever news or response..overall. others its good...
ERIC
Signature Room
Stayed in May 2024
Solo travelers
2 review
3.0/5
Posted on Jun 14, 2024
Service no good and environment are terrifying
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance the experience for our guests. We regret to hear that your experience didn't meet your expectations entirely. Please accept our sincerest apologies for any inconvenience or shortcomings you encountered during your stay. Your comments have been duly noted, and we will be reviewing them carefully to address the issues you've highlighted. We value your feedback immensely, and it's our constant endeavor to ensure that every guest has a positive and memorable stay with us. We hope that you'll consider giving us another opportunity in the future to demonstrate the improvements we've made based on your feedback. Once again, thank you for sharing your thoughts with us, and we hope to have the chance to welcome you back for a more improved experience. Warm regards, AAM Hotel
Guest User
Standard Room
Stayed in Aug 2023
Couples
1 review
2.7/5
Posted on Oct 4, 2023
Waiting for refund to be credited. Owner didnt notify about the broken door n water prob prior arrival. At last, had to search for a new place to stay..which was hard in peak sesaon
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance the experience for our guests. We regret to hear that your experience didn't meet your expectations entirely. Please accept our sincerest apologies for any inconvenience or shortcomings you encountered during your stay. Your comments have been duly noted, and we will be reviewing them carefully to address the issues you've highlighted. We value your feedback immensely, and it's our constant endeavor to ensure that every guest has a positive and memorable stay with us. We hope that you'll consider giving us another opportunity in the future to demonstrate the improvements we've made based on your feedback. Once again, thank you for sharing your thoughts with us, and we hope to have the chance to welcome you back for a more improved experience. Warm regards, AAM Hotel
Guest User
Family Junior Suite
Stayed in Apr 2023
Family
7 review
3.2/5
Posted on Jul 28, 2023
this was a good hotel back then. but my last visit was quite bad. asked for pillow many times, until we check out nobody actually came to settle the issue.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance the experience for our guests.We regret to hear that your experience didn't meet your expectations entirely. Please accept our sincerest apologies for any inconvenience or shortcomings you encountered during your stay. Your comments have been duly noted, and we will be reviewing them carefully to address the issues you've highlighted.We value your feedback immensely, and it's our constant endeavor to ensure that every guest has a positive and memorable stay with us. We hope that you'll consider giving us another opportunity in the future to demonstrate the improvements we've made based on your feedback.Warm regards,AAM Hotel
SunflowerSY
Family Junior Suite
Stayed in Feb 2024
Booked for others
199 review
4.0/5
Very Good
Posted on Apr 9, 2024
Nice budget friendly hotel
Response from Property: Dear Guest, Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had an enjoyable experience during your stay. Our team strives to provide top-notch service and create memorable moments for our guests, and it's incredibly rewarding to know that we hit the mark during your visit. Your kind words mean a lot to us and serve as a great encouragement to continue delivering exceptional hospitality. We genuinely appreciate your support and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to reach out. Thank you once again for choosing us and for sharing your fantastic review! Warm regards, AAM Hotel
Guest User
Family Deluxe Room
Stayed in Nov 2022
Family
1 review
4.5/5
Great
Posted on Dec 18, 2022
Last year when we were here, it was very nice meals serve at the kitchen, but this time.. it was not like before, . Hopefully the operator will upgrade the service quality.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance the experience for our guests.We regret to hear that your experience didn't meet your expectations entirely. Please accept our sincerest apologies for any inconvenience or shortcomings you encountered during your stay. Your comments have been duly noted, and we will be reviewing them carefully to address the issues you've highlighted.We value your feedback immensely, and it's our constant endeavor to ensure that every guest has a positive and memorable stay with us. We hope that you'll consider giving us another opportunity in the future to demonstrate the improvements we've made based on your feedback.Once again, thank you for sharing your thoughts with us, and we hope to have the chance to welcome you back for a more improved experience.Warm regards,AAM Hotel
TanDebra
Standard Room
Stayed in Sep 2022
Booked for others
1 review
3.5/5
Posted on Oct 16, 2022
The door for the shared bathroom cannot be locked and can be potentially invaded by the tenant of another room that is using the same bathroom. When we attempted to give feedback to the hotel owner, nothing was done. When the next door is rented out to other customers, we warned them about the bathroom lock. The hotel worker then abruptly force us to change room. Mind the phrase I used, "abruptly force", they didn't just "offered" us to change room, they rudely forced us to switch to a lower-priced room which we didn't agreed at last. I had been to this hotel several times and it was all good, thus it is always my first choice to stay in Kubang Kerian. But after this experience, I will never go back to this place. Ever.
Response from Property: Dear TanDebra, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance the experience for our guests. We regret to hear that your experience didn't meet your expectations entirely. Please accept our sincerest apologies for any inconvenience or shortcomings you encountered during your stay. Your comments have been duly noted, and we will be reviewing them carefully to address the issues you've highlighted. We value your feedback immensely, and it's our constant endeavor to ensure that every guest has a positive and memorable stay with us. We hope that you'll consider giving us another opportunity in the future to demonstrate the improvements we've made based on your feedback. Once again, thank you for sharing your thoughts with us, and we hope to have the chance to welcome you back for a more improved experience. Warm regards, AAM Hotel
Guest User
Twin Room
Stayed in Jan 2023
Travel with friends
2 review
3.7/5
Posted on Feb 27, 2023
Goodness
Response from Property: Dear Guest, Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had an enjoyable experience during your stay. Our team strives to provide top-notch service and create memorable moments for our guests, and it's incredibly rewarding to know that we hit the mark during your visit. Your kind words mean a lot to us and serve as a great encouragement to continue delivering exceptional hospitality. We genuinely appreciate your support and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to reach out. Thank you once again for choosing us and for sharing your fantastic review! Warm regards, AAM Hotel
syv854
Standard Room
Stayed in Jun 2022
Business travelers
17 review
3.0/5
Posted on Sep 10, 2022
not bad
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance the experience for our guests. We regret to hear that your experience didn't meet your expectations entirely. Please accept our sincerest apologies for any inconvenience or shortcomings you encountered during your stay. Your comments have been duly noted, and we will be reviewing them carefully to address the issues you've highlighted. We value your feedback immensely, and it's our constant endeavor to ensure that every guest has a positive and memorable stay with us. We hope that you'll consider giving us another opportunity in the future to demonstrate the improvements we've made based on your feedback. Once again, thank you for sharing your thoughts with us, and we hope to have the chance to welcome you back for a more improved experience. Warm regards, AAM Hotel
sato yasuhiko
Standard Room
Stayed in Oct 2024
Solo travelers
8 review
1.5/5
Posted on Nov 28, 2024
I am renting a room in my townhouse. The service is awful, they don't do anything unless you ask for it. The bathroom is dirty. I will never stay here again.
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Anonymous User
Standard Room
Stayed in Jan 2024
Business travelers
20 review
4.0/5
Very Good
Posted on Feb 29, 2024
Clean and very good but have to share a toilet with two rooms.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had an enjoyable experience during your stay. Our team strives to provide top-notch service and create memorable moments for our guests, and it's incredibly rewarding to know that we hit the mark during your visit. Your kind words mean a lot to us and serve as a great encouragement to continue delivering exceptional hospitality. We genuinely appreciate your support and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to reach out. Thank you once again for choosing us and for sharing your fantastic review! Warm regards, AAM Hotel
Anonymous User
Standard Room
Stayed in Sep 2023
Solo travelers
3 review
3.0/5
Posted on Oct 22, 2023
the room booked was different, when I arrived at the hotel I was given another room.. there was no TV in the room. the shared bathroom was not stated. the water in the toilet was too slow like urine so long in the toilet to take a shower. the rice breakfast was not complete with tea or coffee. Staff who don't care. Fried pulse food is like sharing it with animals. I'm too arrogant in business. I don't want to be complacent, but the room is ok. But the breakfast provided is very inconsiderate of the guests.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance the experience for our guests. We regret to hear that your experience didn't meet your expectations entirely. Please accept our sincerest apologies for any inconvenience or shortcomings you encountered during your stay. Your comments have been duly noted, and we will be reviewing them carefully to address the issues you've highlighted. We value your feedback immensely, and it's our constant endeavor to ensure that every guest has a positive and memorable stay with us. We hope that you'll consider giving us another opportunity in the future to demonstrate the improvements we've made based on your feedback. Once again, thank you for sharing your thoughts with us, and we hope to have the chance to welcome you back for a more improved experience. Warm regards, AAM Hotel