Wyndham Grand Kunming East

Wyndham Grand Kunming East Reviews

Wyndham Grand Kunming East

Dashiba fengdanbailu Garden, Guandu District, Kunming, Yunnan, ChinaView Hotel Details
Wyndham Grand Kunming East
Wyndham Grand Kunming EastWyndham Grand Kunming EastWyndham Grand Kunming East
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Wyndham Grand Kunming East Guest Reviews

4.6/5
Very Good
749 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(749)
Positive reviews(719)
Reviews with photos/video(274)
Relaxing hot springs(99)
Delicious breakfast(63)
Friendly front desk staff(48)
Luxurious(44)
Perfect for kids(18)
Close to airport(13)
Negative reviews(30)
Guest User
Superior Queen Room
Stayed in Jan 2024
Travel with friends
20 review
3.7/5
Posted on Feb 27, 2024
huge hotel in fake European style. Nice garden for a stroll. Tennis court needed fixing and its a pity the used condom was not cleared up. Breakfast is Chinese complete with a spittoon in case of need. Smoking allowed everywhere. Would not go back
Response from Property: Dear guest, thank you for choosing Wyndham Grand Kunming East! We sincerely apologize for any inconvenience caused during your stay at our hotel. We fully understand your discontent. We will work harder to train our team and do our best to prevent this from happening again. Thank you for your review of our service. It helps us become better and meet our faults. Your support is the driving force of our progress. We will meet the Wyndham brand highest service standards more carefully by serving each of our guests more attentively. Please accept our apologies.We wish you all the best!
Jaroslaw Tupko
Superior Queen Room
Stayed in Jan 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Very nice place, richly appointed decor, good breakfast choices and great experience at adjoining hot springs.
Response from Property: Dear guests, thank you for choosing Wyndham Grand Kunming East! Thank you for your excellent review of our service. We hope you have found our hospitality and dedication to providing excellent service during your stay. Your support is the driving force of our progress, your appreciation encourages us to keep moving forward. We will meet the Wyndham brand highest service standards, serve each of our guests more attentively. Looking forward to your visit again! We wish you all the best!
Blowme
Deluxe Suite
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 9, 2023
Great plaace to stay in Kunming, amazing staff and the spa next to the hotel is a nice addition if you want to relax. Sevices went above and beyond our expectations, Natalia and the hotel manager very helpful especially with our 3 year old. 6 stars if it was an option.
Response from Property: Dear guest :We warmly welcome you to choose our hotel.Thank you very much for your high evaluation of the hotel and for your affirmation of the service provided by Natalia and other employees. We will share your comments with other colleagues to encourage them to work harder and pay more attention in their future service work. We are glad that you and your family have had a very pleasant time at the hotel. We hope you can still choose our hotel for your next trip, and we will wholeheartedly serve you, Wishing you and your family a happy life and all the best!
tonyli1979
Superior Queen Room
Stayed in Oct 2023
Business travelers
59 review
5.0/5
Outstanding
Posted on Oct 23, 2023
环境:ok 服务:ok 设施:ok 卫生:ok
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Datouxin
Deluxe 2-bed Room
Stayed in Aug 2024
Family
19 review
5.0/5
Outstanding
Posted on Aug 20, 2024
I traveled to Yunnan with my family. Today is the last day. I accidentally booked this hotel. I got a surprise and put an exclamation mark on the trip! I live on the 20th floor. Unfortunately, the window is blocked and the scenery outside the window cannot be commented on. The room is very clean and tidy, and the decoration is purely European style, full of high-end feeling. The toilet and bathroom are separated into two small rooms, which is convenient for multiple people to live in, and they don't disturb each other when going to the toilet and bathing. But the small disadvantage is that the child dirty the toilet, and there is no water outlet and no shower to clean the toilet. The front desk lady is very considerate and sent dessert to the child, and the child is very happy. The reception at the door is also very professional, and the luggage is properly moved. The price is full of emotions. The room includes a hot spring experience ticket, which can swim, soak in the pool, and play. The service staff has no expression when they are busy, but generally speaking, they are still very professional and kind. The most satisfactory is the several waiters in the men's bathroom who smile and smile all the time. The children counted the large and small hot spring pools and found that there were 30 small hot spring pools and 3 medium and large pools. The water temperature was pleasant, each pool had a different fragrance, and the water color was clear. The children wanted to explore and learn about each pool, which was very interesting. Soaking in the pools, the fatigue of the entire trip was all removed, no, it should be melted, great. I learned an experience: hot springs are really the best ending to a trip.
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6/13
Response from Property: Dear guest, hello! Thank you for staying at Wyndham Grand Kunming Yihao Castle. Your satisfaction is the best support for us! Thank you very much for your love of Wyndham Grand Kunming Yihao Castle. Our team will be proud of your affirmation. We look forward to your coming again. We will continue to provide you with a warm and comfortable stay experience. Wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Sep 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The room is clean and tidy, parking is convenient, the housekeeper Mia is very considerate, I received a greeting from the housekeeper as soon as I landed, the room type was upgraded for free, and breakfast was given, which added vitality to my solo trip. Thank you very much!
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Response from Property: Dear guest: Hello! Thank you for leaving us beautiful photos, thank you for your affirmation of us, and thank you for spending your precious time to add icing on the cake of our beauty review list. Your words reveal your love for us! Your arrival has added infinite glory and motivation to the hotel and supported us to move forward. We will continue to serve every guest who comes to the store with our heart. We look forward to your next visit and wish you happiness every day!
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The hotel is exquisite, the rooms are clean and sanitary, the environment is comfortable and elegant, and they also sent fruits and snacks attentively. In particular, the service of the little sister Peng Yaling at the front desk was quite good. Because I brought two children, she also sent an extra snack. The children were very happy. The experience was super good. I will stay in the hotel next time I come to Kunming
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Response from Property: Dear guest, Thank you very much for your good comments on Wyndham Grand Kunming Yihao Castle and sharing of the hotel photos! We are very happy to see your praise for the hotel staff's service. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. I look forward to staying at Wyndham Grand Kunming Yihao Castle again.
Jane88_xxy
Superior Queen Room
Stayed in Aug 2024
Business travelers
67 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Great hotel. Although the location is a little off, the hotel facilities and services are super good. There is a hot spring next to the hotel, which you can soak in for free. Special thanks to the person in charge of the lobby, who patiently disinfected my husband's leg when he was injured. I was really touched!
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6/9
Guest User
Superior Queen Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 25, 2024
I have stayed here many times and I am very satisfied! Miss Mia is warm and polite. She also upgraded the room. She answered all my questions and helped me with everything. I feel embarrassed to bother her every time I come. There are many hot spring pools to meet the needs of all kinds of people. The room is clean and tidy. Fruits are delivered in the evening. In short, it is very good and very satisfactory. I am praising Miss Mia. She is beautiful and kind. It is my honor to meet such a lady when I stay in the hotel. ✌️
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6/9
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The environment is very good, the service is thoughtful, the lobby reception is very enthusiastic, and the lobby assistant manager Zhang Le's service on WeChat is also very thoughtful. Staying one night also gives you free hot springs, which is very cost-effective and cost-effective. Satisfied!
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Guest User
Superior Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The hotel has an elegant and comfortable environment, delicious and diverse food, and is very suitable for travel, vacation, business banquets, etc. We are very satisfied with this stay. The staff Zhao Xiaoai gave us a very meticulous reception, making us feel at home. Thank you very much!
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Response from Property: Dear guest, hello! Thank you for staying at Wyndham Grand Kunming Yihao Castle. Your affirmation of your stay experience is our greatest encouragement and the direction we have been working towards. We will continue to work hard and be committed to providing you with high-quality and complete guest room facilities so that you can have a comfortable and pleasant stay experience. Thank you again for your visit, and we sincerely look forward to your continued stay at Wyndham Grand Kunming Yihao Castle next time.
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
This is my first time staying here in Kunming. It's a very good experience. The hotel is luxuriously decorated, the light is good, the rooms are clean, the hot spring pool is great, and the service is very good. I was lucky to meet Mia, who helped us solve many problems. She is very considerate and thoughtful, and she is also very beautiful.
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Response from Property: Dear guest, Thank you very much for your good comments on Wyndham Grand Kunming Yihao Castle and sharing of the hotel photos! We are very happy to see your praise for the hotel staff's service. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. I look forward to staying at Wyndham Grand Kunming Yihao Castle again.
Songhangzhou
Executive 2-bed Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The hotel has a hot spring. Going back to soak in the hot spring at night can relieve the fatigue of the day. The swimming pool and children's playground are very popular with children. I especially want to praise Miss Mia. She is not only beautiful but also very enthusiastic to guests. The service is really good and considerate. She helped us upgrade the parent-child room for free.
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Response from Property: Dear guest, Thank you very much for your good comments on Wyndham Grand Kunming Yihao Castle and sharing of the hotel photos! We are very happy to see your praise for the hotel staff's service. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. I look forward to staying at Wyndham Grand Kunming Yihao Castle again.
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The room is very big, European style, very classy; the single bed is also very big, the mattress is very comfortable; the bathroom is separated into dry and wet areas, which do not affect each other, the shower head is not pressurized, and the water is not particularly strong; the room is very quiet, and there is no sound when sleeping at night; two hot spring tickets were given, which can be entered as many times as you want, there are many hot spring pools, and there is also a children's play area, which is particularly good; the cake given is red velvet, which is not sweet and delicious; the fruit given at check-in is not particularly good; it is more than ten kilometers away from the airport and Kunming Old Street, which is very suitable for parent-child travel.
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Response from Property: Dear guest, hello! Thank you for staying at Wyndham Grand Kunming Yihao Castle. Your affirmation of your stay experience is our greatest encouragement and the direction we have been working towards. We will continue to work hard and be committed to providing you with high-quality and complete guest room facilities so that you can have a comfortable and pleasant stay experience. Thank you again for your visit, and we sincerely look forward to your continued stay at Wyndham Grand Kunming Yihao Castle next time.
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The room was very satisfactory, there was a hot spring to soak in, and the breakfast was rich, so I stayed for another night. I would like to specifically praise the housekeeper Mia for her warm hospitality and for helping me upgrade the room type for free.
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