Kutchan Hotels with Bars

My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.

My family and I stayed at Setsu for 8 nights in January 2024. We shared a one bedroom suite which worked perfectly for a family of four. The amenities in the room were excellent, having a washer and dryer in the room was very helpful. The room alone gets five stars. The location of the hotel is ok. It was handy having Lawsons across the road and food trucks and restaurants nearby (though sidewalks were pretty icy and not great to walk on at night). The ramen restaurant in the hotel is great, the food is tasty and its relatively affordable. The hotel could do with another lower cost food option as there was normally a long queue to get in. We ate at Luke's in the hotel one night. The service was excellent. But it was way over-priced. Some fried fish, a side of chips and a burger cost about $A180. The burger was good and given the location I didn't mind paying $A50 for it, but the fish at $A95 was pretty ordinary (oily and very salty). The cheapest bottle of wine was $A200. Breakfast was ok but not great - some freshly cooked egg options would have been nice. The snow was great - but a couple of days the top slopes were closed due to wind. This meant the queues down the bottom were very long. The ski school was a good way to jump the queues - but worth being aware that only Go Snow gets this at grand hirafu - rhythm doesn't get to jump any queues, and NISS at Hanazano only. The shuttle bus to the slopes was ok. We never had to wait too long but it was a bit awkward having to take skis onboard the bus. There is also a walk up to the gondola from the bus stop - its pretty short normally, but can take 20 minutes if the gondola queue is long. By contrast the Park Hyatt has a quick ski down to the Hanazano lifts which looked like a much easier way to get going - though there isn't much around apart from the hotel. Overall it feels like the volume of people at Niseko has over-stretched the other infrastructure. So not sure if we'd go back.

The best, best and best hotel on this trip! !! The individual is a very demanding person, this hotel is impeccable from service to environment to facilities. The hotel is very new. It has been open for about a year, right next to the snowy mountains, and our room has unbeatable views! !! I like the modern decoration of the hotel! !! The appliances, kitchenware, tableware, etc. are all high-end brands! Bedding and daily necessities are very useful. Although it was not very rare when we were here in the snow season, the extreme service attitude of the hotel staff impressed me and tried my best to solve the problem for me. When I left, Hao dumped 1000yen for the younger brother who carried the luggage. I really liked this hotel

Booked the Hirafu Mountain View Suite. The four-person house was slightly crowded. It didn't look so big in the photos. It was two rooms pulled out by partitions. The hotel is in a good location. The closest base to the Snow Mountain is base, which is a 5-minute walk away. There is a free shuttle bus to and from the hotel. Hotel health and service were in place, the reception staff were fluent in Chinese and English, and there were no communication problems.

Our family stayed at Ki Niseko for 3 nights in early January 2024...one of our best experiences. Located next to Hirafu Mountain Center and Holiday Pair Lift 1, it's convenient for us to pick up ski gears at a counter inside the hotel and directly ski in & out. This area is less crowded than those around Ace Family Lift at the west of Grand Hirafu...thus, an ideal place for beginners. Our Nitori Room is spatial, cozy, clean, and fully equipped with various facilities & furniture, including stoves, oven, dishwasher, laundry machine, utensils, dining table, etc. Our room was supposed to have Mt. Yotei view. Unfortunately, there was heavy snow & cloudy during our first 3 days. If you visit Niseko during heavy snow season, booking the volcano view room is at your own risk. Majority of the hotel staff are international. They are professional, friendly, and helpful. The hotel offered our family complimentary private onsen and transfer to Hirafu Welcome Center's bus stop. Breakfast is delicious and with sufficient variety of foods, though the menu was nearly the same everyday during our stay. All in all, we would recommend Ki Niseko and hope to come back again.

We booked a private room for 1 king as a last minute extension of our ski trip to be close to hanazono ski resort. The common living room area/lobby is extremely cosy with complimentary hot tea and coffee that can be enjoyed by the fireplace throughout the day. Super comforting after a cold day out. We also got to meet the owner Cliff who helped us get to and back from the resort, train and neighbouring Kutchan for dinner. The inn team are also extremely helpful in making reservations and travel arrangements, which made a big difference since the area is much less convenient than hirafu. Complimentary breakfast was a nice touch. They have standard toast and cereal laid out. as well as a hot dish of scrambled eggs, pancakes etc brought to you when youre ready to eat. There is a shared laundry machine, as well as some snow toys and boardgames. Overall had a lovely time here. I felt taken care of. Had a really good experience and human touch. Thanks.

A newly opened hotel, with a strong renovation and new facilities, has the advantage of being able to go straight out from the B1 floor of the hotel to the starting point of the cable car of the family line, then you can take the cable car up and then slide. Base, whether it is going out or coming back is very convenient. The room is quite large, the bed is also very big, there is a washing and drying machine, this is very intimate for the skier, the small kitchen bar facilities are also very complete, there is also a small dining table, eat and drink good. The bed is a bit hard. The sad reminder is that the air conditioner is facing the bed, and the air conditioner is very hot. When you go to sleep, the hot air will stop the people blowing and it will be very cold. The front desk is spoken by Europeans and Americans. Send an e-mail before the trip to ask if there is a need to pick up or not to pick up the ski equipment. The service is very warm and thoughtful. The hotel does not have a restaurant of its own, but the location is very good, there are many restaurants in the door, very close to the supermarket and the place to rent ski equipment. I came to Niseko for the first time and lived in two hotels. I feel that this hotel is very satisfactory despite the small problems, and will come again next time.

It's cheap anyway. It felt like a student camp, but there were also seniors staying there. It's a little outdated in some places, but there's no problem. Most of the staff are foreigners, and there are few who can speak Japanese. Many foreigners stay here. There was only a bath towel. You must wear shoes inside the building, so it is convenient to wear slippers. There aren't many outlets, so you'll need a power *****. Breakfast is good enough for that price. I couldn't find a microwave or TV in the building, but I wonder if they are on some floor.

Our family ski holiday started with horrors when our luggage did not arrive. Communication with the airline was super difficult and mostly lost in transactions. When arrived at the Vale Niseko and informed Mirko about the incident, he immediately took this matter into his hand. He helped coordinate with the airline and with Yamato. He continued to give us a status update throughout. A lovely hotel staff (thank you) collected our luggage from Yamato's Kutchan office and paid for the fees on our behalf. The fees were later paid out of our credit card which was on file. They did not charge us for the collecting fees at all. Mostly importantly, we did not have to lift a finger and could focus on enjoying our holiday .... thank you Mirko and the Vale Niseko team :) You all gave us a true five-star service and experience. The Vale Niseko is so lucky to have you guys. Thank you again for giving us a wonderful and unforgettable stay at the Vale Niseko. We will not stay anywhere else next time we are there. Rooms: We stayed in a 3-bedroom apartment with a view of Mt.Yotei. It is super spacious, fully equipped with a fridge, electric hob, oven, toasting machine, dishwasher, laundry/dryer, Nespresso machine, kettle, fireplace, TV, Yamaha blue-tooth speaker, rice cooker and more!!!! We had breakfast and lunch in our apartment nice every day, which was super convenient. The bathroom is so spacious with an onsen feel. My hubby loves it so much he wants to have one built in our new home :) Nearby activities: Food trucks, bars, restaurants, bus stops, shopping Walkability: It is in a prime location, an easy stroll to the most important places; ski rental at Rhythym, food trucks, bars, restaurants, bus stop, etc. Ski-in and out ability - Ski-in yes as it is at the bottom of the Family Ace lift. For ski-out, you need to walk up a tiny slope - it does not bother us though. Food & drinks: Vale Bar and Grill is great. We had our dinner there. Food quality and service are great. Noteworthy details: Mr. Corbella, the GM, is the best hotel GM I have ever come across. I am a seasoned traveller and have stayed in many 5-star hotels around the world but I have yet to come across someone so dedicated and committed to his job and his clients like Mirko Corbella. The hotel staff are awesome. Every staff we came across during our 6 days of staying was truly exceptional. Public onsen is great! It is spacious, clean, beautiful and not too crowded.

A true gem for the perfect ski holiday!! A quiet location but minutes from restaurants and ski lifts. Modern, spacious and very comfortable. Warming ski lockers and a wonderful indoor/outdoor onsen to soothe sore muscles at the end of the day. The breakfast was healthy and delicious but it was the staff that took it to the next level!! Available and helpful for anything from a restaurant booking or ski lesson info .. thank you Lily, you’re Fantastic!!. They arranged transport wherever we needed to go, thank you Ollie and Ladesh for your bright selves and good humour … provided sleds for the kids to play with (thanks Rose) and when we left our phone in the transfer to the airport Chris, the Ultimate in concierge!!! , managed to find the driver and get it to us before our flight. We’ve had a great holiday. Thank you for everything!!