The Chapter Kyoto, a Tribute Portfolio Hotel Reviews

The best hotel ever. Service was great.

Convenient location near the train station and shopping district, yet was not too busy or noisy. Facilities, namely the onsen and gym, were basic but well-maintained.

Terrible and very rude staff named Linda. Arrived early around 12pm and got confirmed for an upgrade but had to wait for the room. After we went back around 4pm for checking in again they didn’t give us any upgrade so this rude Linda staff came and talked to us and asked us to wait for AROUND 1hr and gave us another room to wait in. We waited for more than an hour so we called and checked whether the room was ready yet and again Linda told us the room wouldn’t be ready until 6pm but if we wanted we can get the normal room instead. We had already waited for more than an hour at this point. We went down to the reception to check with them again and this Linda told us that room wasn’t ready as she already informed us when we arrived that it would take MORE THAN an hour to get it ready. She said she didn’t say AROUND AN HOUR BUT MORE THAN AN HOUR and tried to teach us basic English instead of doing her job to get the room ready asap. In the end we got our room at 6pm!!! Wasted whole afternoon waiting for this room getting misinformed by very rude staff.

Very good, I enjoyed the stay very much. Worth recommending.

Great location. Nice comfortable room Very attentive staff.

Facilities: Very complete. It is also equipped with face wash, makeup remover and other items. Hygiene: Clean and tidy. Location: The most praiseworthy thing is that the hotel is in a good location. The bus station is very close to it. It is very convenient to go to nearby attractions (Kamogawa, Gion, Ninnenzaka, Kyoto Kyocera Museum, etc.). You can also go for a walk in the evening. There are many delicious Japanese restaurants and interesting shops. The overall price of accommodation in Japan is high. This hotel is under Marriott, which is more reliable and cost-effective.

The room was clean and the large communal laundry was useful, so I was very satisfied. The breakfast was quite crowded and quickly sold out, which was a shame.

Overall good, close to the bus station, elegant environment Good sound insulation, many foreigners If the house is facing the street, the roadside sound insulation will be noisy Hotel facilities are relatively new

The amenities are great and it's a really nice hotel! I'd love to stay here again!

The reservation information found in the hotel system was inconsistent with the reservation on Ctrip. After communicating with the front desk to no avail, I gave feedback to Ctrip customer service. They were very friendly and actively helped to communicate with the hotel, and finally solved it smoothly. The hotel is conveniently located near the bus station and is just a short walk from the Kamo River. The interior layout of the room is relatively reasonable.

The environment is elegant, clean and sanitary. The service is very good! I will go again next time.

Very good hotel, with laundry and dryer, and rich and delicious breakfast.

The front desk was slow to process, probably because they were new people. The facilities were good, the room was small, there was an indoor hot spring, and there were few people.

A very nice hotel, very close to Kyoto City Hall Station. You can also walk to Kamogawa River. There are a lot of shopping and food in the surrounding area. There is a coffee bar in the hotel lobby, which you can enjoy for free. When you are tired from playing, there is a public bath to take a bath in, where you can comfortably relieve the fatigue of the day.