Hotel Indigo Paris - Opera, an IHG Hotel Guest Reviews
4.3/5
Very Good
73 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.0
Cleanliness4.5
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All reviews(73)
Positive reviews(33)
Reviews with photos/video(9)
Great location(12)
Awesome stay(6)
Friendly host(5)
Negative reviews(2)
Guest User
Accessible Standard Queen Room
Stayed in Jan 2023
Couples
2 review
5.0/5
Outstanding
Posted on May 16, 2023
It is a nice safe area with amenities nearby. Friendly staff too. Will stay again 😊
Anonymous User
Standard Queen Room
Stayed in Jan 2023
Solo travelers
38 review
4.2/5
Very Good
Posted on Feb 14, 2023
Super convenient location - rooms are spacious and bed was comfortable
Tsun Yiu
Standard Room
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Excellent Hotel
Anocha Petchsook
Standard Room
Stayed in Oct 2023
Business travelers
1 review
4.2/5
Very Good
Posted on Nov 17, 2023
Feel goodddd
Elo 50
Standard Queen Room
Stayed in Nov 2022
Couples
6 review
5.0/5
Outstanding
Posted on Feb 1, 2023
Nice hotel
Great location
Easy park
Guest User
Accessible Standard Queen Room
Stayed in Sep 2024
Travel with friends
23 review
4.2/5
Very Good
Posted on Nov 5, 2024
The only branch of the indigo brand in Paris, although not as good as the domestic standards, but in Paris, where every inch of land is valuable, it is quite rare to have such a balcony and room area, and the geographical location is also very advantageous.
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Guest User
Standard Room
Stayed in May 2024
Business travelers
9 review
3.6/5
Posted on Aug 8, 2024
The shower water is very small, the service is so-so, it takes many communications and identification requests to get it done, the facilities are relatively old, and the room is very small, barely enough to fit two people's luggage.
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mamegoma
Standard Room
Stayed in May 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Love this hotel. I was in Paris for two days and the temperature dropped. I couldn't adjust to the jet lag. I was cold and sleepy. I felt better as soon as I entered the hotel room. It was safe, comfortable and convenient. I relaxed and slept very well. It feels like home!!
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Guest User
Standard 1 Queen with Walk in Shower
Stayed in Oct 2024
Business travelers
4 review
4.2/5
Very Good
Posted on Nov 21, 2024
Overall it is good and convenient for travel. The room is quite large.
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Guest User
Standard Room
Stayed in Jun 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The location is very convenient. My room is not big. My colleague's room is better and relatively quiet. The breakfast is average. I don't have high expectations for foreign breakfasts. Haha
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Guest User
Premium Twin Room
Stayed in Sep 2024
Travel with friends
14 review
3.7/5
Posted on Oct 27, 2024
Facilities: OK, but it's hard to get a taxi at the door
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danielelin
Standard Queen
Stayed in Jun 2023
Family
25 review
5.0/5
Outstanding
Posted on Sep 28, 2023
The room is not big but very cozy. The service attitude of the hotel is very good. There are also shopping discounts. The breakfast is also delicious.
The biggest advantage is that shopping is very convenient!
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Guest User
Standard Room
Stayed in Dec 2023
Business travelers
11 review
5.0/5
Outstanding
Posted on Feb 6, 2024
The location is very good and the room is very clean. But the door of the hotel room is not easy to use. I am locked in and can't get out. I need help from the staff to open it.
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Guest User
Suite,Queen,Sofa Bed
Stayed in Jun 2023
Family
5 review
1.7/5
Posted on Jul 27, 2023
Very rubbish! I am a black diamond of Ctrip, and I usually don't waste time writing reviews, but this hotel made me very unhappy, and made me seriously doubt Ctrip's high rating. So much so that I booked several hotels on the follow-up trip with booking.
Let's talk about the price first. If the charge is around 2,000 yuan a night, then I have nothing to say, and all the problems are acceptable. After all, in that position, you get what you pay for. But but! The price of the small suite for the triple room we booked was as high as 6,000 a night, and we spent more than 12,000 for two nights. Such a room and service are not worth it!
The first is the service, because Ctrip communicated with the agent and gave the wrong room type. I tried to communicate with the front desk, but the front desk kept emphasizing that it was arranged according to the order, and there was no wrong arrangement. The whole process was done mechanically, without any apology or attitude of respect. He crackled with his language advantage, and then asked me if I understood? Just trying to get rid of me as soon as possible, not really trying to solve the problem for the customer.
It was later confirmed that the agent had indeed arranged the wrong room. Ctrip also compensated with cash coupons!
By the way, the front desk is small and pitiful, similar to a family hotel, and only one person is checking in. This is the first time I have encountered a four-star hotel without a waiter to help with luggage.
Second, the room always has an indescribable but uncomfortable smell. The duplex suite I live in has a small bathroom at the entrance, and after flushing once, it takes a long, long time to flush the second time.
Third, the breakfast is extremely poor! It was the worst and worst I have traveled in Europe for more than 20 days! Very little. See picture. I also saw a giant fly (not a tiny fly) staring at the bacon, motionless, which made me sick.
On the whole, this hotel, from the room to the service, shows no care in every detail! The simplest example is that the small refrigerator is empty, not even a bottle of mineral water! Compared with the same four-star small hotel in Barcelona later, but the thoughtful service and enthusiastic attitude of the hotel is a world of difference!
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Response from Property: Dear Guest,We deeply regret that your recent experience at our hotel did not meet your expectations. We sincerely apologize for the inconveniences and disappointments you encountered during your stay. Your feedback is invaluable to us, as it helps us identify areas where improvements are needed to provide a better experience for our guests.Regarding the price of the room, we understand your concerns and are sorry that you felt the value did not match the cost. We strive to offer accommodations that provide excellent value for the rates charged, and we will review our pricing structure to ensure it aligns with the quality of our services.We are also very sorry for the communication issues you faced with the room type and the response from our front desk. We understand the frustration you felt and agree that a more attentive and customer-focused approach should have been taken to address your concerns. Your comments regarding the service you received have been taken seriously, and we will use this feedback to better train our staff in handling such situations with care and empathy.The issues you mentioned about the room's cleanliness, bathroom functionality, and breakfast quality are concerning, and we will thoroughly investigate and rectify these areas to ensure they meet the high standards we aim for.Once again, we apologize for failing to provide you with a satisfactory experience. Your detailed feedback is invaluable to us as we strive to improve. We would be grateful for another opportunity to make things right and regain your confidence. If you choose to stay with us again, we are committed to exceeding your expectations and providing the service and experience you deserve.Best regards,Emeline G
Guest User
Duplex Queen Suite with Sofabed
Stayed in Jun 2023
Family
10 review
4.0/5
Very Good
Posted on Jul 26, 2023
The location is good, and the service facilities and rooms are not recommended. Booked for two nights, couldn't stand the small and depressing room and left the hotel early. The duplex suite feels a bit depressing... The windows are very small and one wall is slanted.