Ona Living Barcelona

The elevator was broken, so we had to climb the stairs every day. The next day, the guest downstairs was cooking and the fire alarm went off! No staff came to the hotel in time, and the guests had to solve it themselves!

All perfect

On the day I arrived, I was told that the elevator was broken, so we, two adults and two children, had to climb the stairs for 3 days. It was on the 7th floor. It was hard and inconvenient to climb up and down every day. We booked two rooms. The shower head in the bathroom of my room did not have a hook. I had to hold the shower head myself every time I took a shower. The kettle for making hot water was broken. It would leak when making water. If you are not careful, you might get burned. The kettle in another room tripped as soon as the water was boiled. We had no choice but to boil water in one room several times to feed several people. To make matters worse, on the second night of our stay, when we had just fallen asleep, the alarm bells in the whole building rang loudly. We took the children and ran downstairs, only to find out that it was a cook downstairs who was cooking because of too much smoke. The alarm bells in the whole building rang loudly. What was even worse was that we couldn't find anyone to help. We were all on our own and couldn't contact any apartment staff to help. All in all, this stay was very bad. As a platform, you should recommend some reputable partners to consumers