Tokman Inn

I booked this hotel because the reviews were incredible considering the price. It also stated there was an outdoor pool and had pictures of it. But there is no pool unless you book a pool suite that has a small private pool at triple the regular room rate. The pictures and their business card say there’s a cafe, but there is not one on site. There is also a vending machine shown in the pictures that was not there. Since there was no pool, I offered to pay the difference and upgrade to a pool suite and was told it was not clean but I’d be notified when it was ready. I waited but was not notified by the next day. I prepaid a 7 night nonrefundable stay but on arrival the girl in the office only showed 3 nights and wanted to know how I wanted to pay. I showed my confirmation and got that straightened out. When I get in the room, it’s pretty much what you’d expect at that price. There’s no remote for the TV and it had no picture but did have sound. They offered to have someone look at it the next day but I asked for another room. The next room had a small 12” flat screen that had a bad screen making the picture look like it had a glare. The electrical outlet is halfway up the wall with nowhere to lay any item you want to charge unless you have an extra long cable. The pluses are there’s a mini fridge and kettle. The shower has hot water. There’s clean towels. It’s very close to the Thursday night market. And only a 10 minute walk to Cenang. I opted to leave after one night. It’s a 1 or 2 star at best. The photos showing the pool have been removed after contacting trip.com

Awesome..internet was awesome

First, I booked this hotel because of the reviews that were incredible considering the price. It also stated there was an outdoor pool and even had pictures of it. But there is no pool unless you book a pool suite that has a small private pool at triple the regular room rate. The pictures make it appear they have food available also but they do not. I offered to pay the difference and upgrade to a pool suite and was told it was not clean but I’d be notified when it was ready. I was not notified by the next day. I prepaid a 7 night nonrefundable stay but on arrival the girl in the office only showed 3 nights and wanted to know how I wanted to pay. I showed my confirmation and got that straightened out. When I get in the room, it’s pretty much what you’d normally expect at that price. There’s no remote for the TV and it had no picture but did have sound. They offered to have someone look at it the next day but I asked for another room. The next room had a small 12” flat screen that had a bad screen making the picture look like it had a glare. The electrical outlet is halfway up the wall with nowhere to lay any item you want to charge. The pluses are there’s a mini fridge and kettle. The shower has hot water. It’s very close to the Thursday night market. And walking distance to Cenang. I opted to leave after one night. It’s a 1-star or 2 at the best. The false photos have thankfully been removed after I contacted the site that I booked on.