Wyndham Garden Lanzhou West Railway Station Guest Reviews
4.6/5
Very Good
2769 review
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Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2769)
Positive reviews(2681)
Reviews with photos/video(453)
Offers pick-up/drop-offs(318)
Classy environment(293)
Friendly front desk staff(285)
Delicious breakfast(192)
Close to train station(109)
Perfect for business trips(87)
Has rooms for families(36)
Excellent afternoon tea(14)
Negative reviews(88)
Guest User
Superior Queen Room
Stayed in Aug 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Very convenient location
Lovely spacious room
Staff very helpful
Response from Property: Dear guest: Thank you so much fou your wonderful review!We are extremely glad to know that you had a great experience during your stay with us on September 15th,2024.Our team is dedicated to providing the best sercice,and your kind words are the best motivation for us.We look forward to welcoming you back in the near future. Best regards.(温德姆花园酒店)Management Team
Anonymous User
Superior Queen Room
Stayed in Apr 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on Jun 10, 2024
Love the room design and grateful for the free treats. The location is around 10mins walk to the lanzhou west train station, however during my stay there, part of the road was under construction, so it wasn't the most easiest to get around especially when the round overhead bridge only had stairs. Nearby there are lots of malls and place to eat. For the room itself, despite the cosy ambience, it rirks of smoke smell especially on my first day. At night, it's even worst as the air filter started leaking more cigarettes stench into my room. There is also no hairdryer provided. And what happened to the mountain view room I was supposed to have? The view outside is just the road and some dirty cityscapes. I was so looking forward to that 🫤. I was also locked out of my room after the first night, and luckily one of the cleaner helped me unlock my room and save me from making another trip down to the receptionist. Overall I will still recommend a stay.
Response from Property: 405/2000 Dear guests, thank you for choosing to stay at the Wyndham Garden Hotel Lanzhou West Station. I'm Sorry I didn't give you a satisfactory experience. The hotel is located in the business district, adjacent to the enterprise base and Zhongtian Health Plaza, the geographical location, convenient transportation. The hotel provides free shuttle bus service (from 8am to 10pm, Lanzhou West station to the hotel, only one day in advance booking) . The blower in the hotel room is under the sink. For assistance, please call the front desk. We attach great importance to your opinion and will correct it in time. I hope my next stay will give you a different experience. I look forward to seeing you again. ! Have a nice trip! !
Anjani
Superior Queen Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 5, 2024
Room was spacious, beautiful and comfortable. Needed to be close to the train station and it was within walking distance … breakfast was simple .
Response from Property: Hello dear guests! Thank you for staying at Wyndham Garden Lanzhou West Railway Station! Thank you for your comments and recognition of the hotel environment and facilities, it is the honor of all our staff to serve you, your satisfaction is the goal of our efforts, we will be more attentive and strive to provide better service to every guest staying in the hotel, all the staff of the hotel look forward to your visit again, welcome to Wyndham Garden Hotel Lanzhou West Railway Station!
Kaiyuantutuha
Superior 2-bed Room
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 3, 2024
I wii definitely stay in this hotel when I visit lanzhou again. The front office staff Miss Wei and gentleman Mr Wang zhi Guo are very helpful. These people make my stay memorable
Response from Property: Appreciate your kind remarks about our hotel. It's always a pleasure to receive such positive feedback. We strive to provide the best experience for all our guests, and your satisfaction is our top priority.
Gabriele
Executive Queen Room
Stayed in Sep 2024
Couples
11 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The Wyndham Garden Hotel is really very close to the train station, so you can almost walk there. Our room was very well maintained and very well equipped, we felt very comfortable. The breakfast was also very good for us, as there was a selection for European tastes.
Response from Property: Hello dear guests! Thank you for staying at Wyndham Garden Lanzhou West Railway Station! Thank you for your recognition and comments on hotel hygiene, service, breakfast, thank you for your trust and support, to provide you with satisfactory service is our greatest wish, we will continue to improve the service content, and constantly improve the quality of service, look forward to your next arrival, can provide you with better service; Welcome to Wyndham Garden Hotel Lanzhou West Railway Station!
Jie
Family Suite
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Location is near the high speed rail station, lots of food options around. Hotel room is large and clean, bed very comfortable. Will definitely stay here again! Thanks to 小莲 who provided great service.
Response from Property: Dear guest:Thank you so much fou your wonderful review!We are extremely glad to know that you had a great experience during your stay with us on September 15th,2024.Our team is dedicated to providing the best sercice,and your kind words are the best motivation for us.We look forward to welcoming you back in the near future.Best regards.(温德姆花园酒店)Management Team
Guest User
Family Suite
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 27, 2024
We had a Family suite and it was very luxury. Breakfast was the Best we had in China. The Location of the Hotel was absolut perfekt for us so close to the trainstation. Perfekt stay, Thank you! Absolut worth to mention: very very good Matratze! Normale in China they are too Hard - but this one was Heaven so we stayed longer then planed
The hotel is new and the location is very good. The rooms are spacious and very comfortable. The reception is very kind and hospitable . 张瑞 has been very polite and helped for checkin and checkout. Thanks a lot.
Response from Property: Dear guests: Thank you very much for staying at Wyndham Garden Lanzhou West Railway Station! Our service can leave a good impression on you, it is the honor of all the staff of the hotel, we thank you for your support and trust, we will always maintain the original intention, with the greatest enthusiasm for each guest to provide high-quality, considerate service; look forward to your stay again!
Guest User
Superior Queen Room
Stayed in Feb 2024
Solo travelers
3 review
2.7/5
Posted on Mar 25, 2024
The hotel is nice and new, and very close to the hight speed train station. Other than that the area is very boring, this is not the centre. also in the room you could only put on central heating and not cooling, making the air very warm and hard to breath. I slept very bad because it was so warm in the room even after turning off the heating. there were also mosquitos in the room when i came in. other than that, the design in the room was very good.
Response from Property: Dear guest: Hello! Sorry, this stay did not provide you with a perfect check-in experience! Due to the central heating system of the hotel air conditioning, it is currently unable to provide cooling function. We deeply apologize! The hotel is located near the West Railway Station and is close to the Lanzhou Central Shopping Center. We apologize for not being able to remind you in a timely manner, and we apologize for any inconvenience caused. Please understand! We will strengthen employee training in the future, enhance service awareness, and provide you with a warm and comfortable living environment. Wishing you a pleasant journey~~~
CEmilie
Superior Queen Room
Stayed in Jan 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The room are gorgeousss!!! Also super convenient if you arrive by train. The Staff also helped me book my bus for the next day which so super helpful. WiFi is very instable tho, I had to stay on my phone data.
Response from Property: Dear guests, hello! Thank you for staying at the Wyndham Garden Hotel at Lanzhou West Railway Station! We are very happy to offer you satisfactory service. Providing high-quality service is the goal of all our employees. We will work harder to improve our abilities and service quality, strengthen room hygiene inspections, and welcome every guest who stays at the hotel with the most sincere smile. Looking forward to your stay again and wishing you a pleasant journey!
Gamora_wang
Superior 2-bed Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 24, 2024
good!
Response from Property: 尊敬的賓客:您好!感謝您選擇入住温德姆花園酒店,我們很高興您能喜歡我們真誠高效的服務,希望您能繼續支持!我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的最大動力,希望不久之後能夠再次與您相遇。祝您旅途愉快!
KekeAlicia
Selected Twin Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
I arrived late at night. Fortunately, it was a hotel very close to Lanzhou West Station. The environment was very good and the service was also very good. Sister Xiaoyingzi was very enthusiastic and helped to upgrade the room type. The experience was very good! A toiletries set was also given when I left the hotel. I love it.
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Response from Property: Dear guest: Hello! Thank you for your support and love for Wyndham Garden Hotel Lanzhou West Railway Station. We are very pleased to know that you like and appreciate us. In the future, we will maintain excellent customer service standards and strive to create a comfortable and convenient accommodation experience for every guest with sincere and meticulous service. We look forward to having another opportunity to add color to your journey. I wish you: a happy life~~~
Qixue
Superior Queen Room
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The second time I checked in, I contacted the hotel directly to pick me up. The front desk lady Xiao Yingzi upgraded my room directly from a regular double bed room to a suite and gave me breakfast. The service was very good. The room was very warm, the heating was very sufficient, the pillows were very comfortable, and the sleep was quality. I felt at home as a wanderer. I thank the hotel for its service and the thoughtfulness of Xiao Yingzi. I will definitely choose this hotel next time I come to Lanzhou.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, we are very happy and touched to see your satisfactory recommendation! We will always treat you as our family. Providing you with high-quality services, convenient transportation and caring environment is our service tenet. We are constantly listening to the feelings of every guest and have been continuously improving. Your satisfaction is our greatest pursuit. We look forward to your visit again and wish you a happy life and a happy family!
Guest User
Superior Queen Room
Stayed in Nov 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The room is clean and hygienic, and the service attitude is very good; the restaurant is on the upper floors, and the breakfast is rich and varied, with both Chinese and Western styles; the transportation is convenient, and it is very close to Lanzhou West Railway Station, where you can take the bullet train directly to the airport.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Wyndham Garden Hotel. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of our service. We look forward to your and your family's stay again!
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 21, 2024
We arrived late last night, arriving at the hotel in the early morning. The hotel upgraded our room. The room was very large. The hotel service ladies and brothers were very enthusiastic. When we left, they gave us hot water to warm our hands on the road, and gave us a figurine gift. They watched us carry our luggage and sent us to Lanzhou West High-speed Railway Station. This time as a transit city, Lanzhou is very good and we will come next time...
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for visiting Wyndham Garden Hotel Lanzhou West Railway Station. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!