No.338 Xijin West Road, Qilihe District, Lanzhou, Gansu, 730000, ChinaView Hotel Details
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Shengchang Business Hotel Guest Reviews
4.4/5
721 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(721)
Positive reviews(666)
Reviews with photos/video(40)
Convenient location(140)
Easy to get around(114)
Classy environment(65)
Close to train station(62)
Friendly front desk staff(49)
Average sound insulation(38)
Delicious breakfast(12)
Perfect for business trips(3)
Negative reviews(55)
ALI
Guestroom (2 beds)
Stayed in Oct 2024
Solo travelers
1 review
2.2/5
Posted on Oct 20, 2024
Not recommended, it wasn’t good enough to pay 200. Room wasn’t that cleaned. No shaving kit, shower gel wasn’t coming out of that.
Response from Property: Distinguished guests: Hello! Thank you for your support and tolerance of our hotel, and we will make greater efforts to improve facilities and service standards to bring you better service! Welcome to stay again!
Witida
Business Double Room
Stayed in Oct 2024
Couples
7 review
4.7/5
Amazing
Posted on Oct 9, 2024
The hotel reception is on the second floor. There's a lift next to the door. The location is good for people who would travel with the train since the west railway station is around 10-15 mins on foot. The room was cosy and clean, suitable for short stay. There're some food stalls in the small street on the west of the hotel. The bus stop is also near. 24 hours front desk.
Response from Property: We appreciate your detailed review and are delighted to know you found our hotel conveniently located, especially for train travelers, with easy access via the nearby lift. Its great to hear that you enjoyed the cozy and clean room, perfect for a short stay. Were also glad you mentioned the proximity to food options and transportation. Our 24-hour front desk is always available to ensure guests comfort. Thank you for your feedback.
IN GI
Business Double Room
Stayed in Aug 2024
Family
19 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Gooooooodddddd!!!
Zhonglingshuxiu
Guestroom (2 beds)
Stayed in Aug 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Fully equipped with air conditioning, hairdryer, telephone, shower,
Hygienic and clean, with mineral water supply
The environment is beautiful, there is a supermarket just outside the door, and shopping is convenient.
The service is good and there are free ice creams at the bar.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
jooleetrip
Guestroom (2 beds)
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Very friendly and clean
Right in front of the West Station, so it's good for taking the train the next day
Welcome ice cream and very friendly staff
Lanju night market is 10km away
Original TextTranslated by Google
Response from Property: Dear guest, we are glad that you chose our hotel. We would like to express our deepest gratitude for your positive feedback. We will continue to strive to provide our guests with a better stay experience. We look forward to your next visit!
Alex1234568
Business Double Room
Stayed in Jul 2024
Business travelers
15 review
1.0/5
Posted on Jul 29, 2024
This is the worst Home Inn I have ever stayed in, bar none! When the curtains are opened, ashes fly down, the air conditioner stinks when the air conditioner is turned on, and the pillows are loose. I could clearly hear the sound of the TV and people talking next to me. I went to the front desk to change rooms. First of all, I was told that all Home Inns are like this and there is no soundproofing. If you can't change it, you have to make a new reservation and communicate with Ctrip yourself. The facilities are also very old and poor. How on earth is it worth the price of 330?
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay and sharing your experience. We are deeply sorry for your dissatisfaction. We will immediately pay attention to and improve issues regarding curtain cleaning, air conditioning maintenance and pillow quality. We attach great importance to feedback about the condition of sound insulation and facilities and will review it to improve guest comfort. We sincerely apologize for the poor service communication and have retrained the team to ensure more considerate services in the future. We look forward to your coming again to experience our improvements firsthand.
dorameng
Business Double Room
Stayed in Jul 2024
Business travelers
17 review
2.8/5
Posted on Aug 5, 2024
Moderate, if the home is playing normally, can live.
Facilities: The shower in the room was broken the first night, and later it was not repaired and changed rooms.
The restaurant does not open fire, they are all small appliances, so they put a toy electric pot that can only fry one egg at a time and have to wait for five minutes for customers to use themselves. On the first day of breakfast, guests verbally attacked each other, because there was a family of five or six, occupying that pot for nearly half an hour, and others could not eat an omelette at all. Shouldn't the hotel be blamed for this? It's tiring for other guests to stand and omelet for half an hour, right?
Hygiene: Pet friendly, one day back to the hotel door a smell of urine, fortunately after the feedback cleaned off
Service: The service and attitude of the female reception and cleaning staff were very good and very satisfied.
Here we focus on explaining why the service is given a low star. Because the business level of male receptionists is too bad! Since the shower was broken the first night, the next day I deliberately packed my luggage and informed the man in advance that the reception shower was broken. I tried it repeatedly. As a result, after returning to the hotel in the evening, he told me that it was fixed, and I believed him. In the end, as I told him, without any accident, the master just tightened it with a tool, and when I took the shower, I found that it was still broken. Then the two grown men did not admit the mistake at all, each quibbling! It led to my big night of reorganizing my luggage and changing rooms, which was exasperating!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Jinzhulamu
Business Double Room
Stayed in May 2024
Couples
62 review
5.0/5
Outstanding
Posted on May 22, 2024
You can walk or take a taxi from the high-speed rail station. The starting price of a taxi in Tianshui is 5 yuan. It is close to the Gansu Provincial Museum. There are buses and subways nearby, which is very convenient. The interior of the room is comfortable and the bedding is comfortable. I recommend it if you want to stay near the West Railway Station.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Business Double Room
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Very good, the service is attentive, the room is clean and spacious. I forgot to bring it with me before leaving. The staff was very enthusiastic and responsible to help me find it. A very good stay experience.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Guestroom (2 beds)
Stayed in Aug 2024
Travel with friends
4 review
4.6/5
Great
Posted on Aug 29, 2024
The room is quite clean, but the bathroom is a bit small. It's very close to the West Railway Station. It's convenient for travel. The service is very good. We even called if we forgot to bring the charging cable.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Guestroom (2 beds)
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Clean and tidy, with friendly service. It's not far from the West Railway Station and can be reached on foot.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Guestroom (2 beds)
Stayed in Feb 2024
Family
10 review
4.2/5
Very Good
Posted on Apr 29, 2024
The transportation is convenient, there are buses and subway stations nearby, and the facilities are complete. I stayed for 3 nights and recommend it.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Anonymous User
Business Double Room
Stayed in Feb 2024
Solo travelers
1 review
3.7/5
Posted on Feb 6, 2024
The room is large and clean, but the smell of cigarette smoke lingers in the bathroom, which is not good. The water is not too hot. It is relatively close to the West Railway Station. You can just walk and take a taxi.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again, give us a chance to apologize, and look forward to visiting again.
Guest User
Guestroom (2 beds)
Stayed in May 2024
Family
4 review
1.0/5
Posted on May 8, 2024
The room is very small
At more than two hundred yuan, the price/performance ratio is very low.
There are also underwear in the bathroom that the previous guest didn’t take away.
The hotel's breakfast has few varieties and poor service
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Wangzhongqiu
Business Double Room
Stayed in Aug 2024
Travel with friends
116 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The room is big, clean and very close to the West Station.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!