Guest User
June 17, 2024
My room, the hotel, and restaurant were all top quality but my review is for another reason - the SECURITY crew. I had a medical emergency on the day I should have checked out. The Security department sent up two guys that were so nice, reassuring, and professional. They were good listeners and called the paramedics to my room, staying with me until they arrived. I'm sure this was procedure but they never made me feel like an imposition. I couldn't check out and drive so extended my stay. A Security employee brought my paperwork to the room and later, I wound up having to call again to get to an ER. A different Security pair came to my room and were as nice and caring as the guys in the morning. I've never experienced an issue like this before - I was alone and far from any family. I really appreciate how nice your Security employees were to me on that difficult day.