Premier Inn Leicester City Centre

The breakfast options were outstanding and varied, with cooked-to-order items. The central location near the train station and city center facilitated exploration. Guests enjoyed comfortable, cozy, and clean rooms.

The hotel room was quite dated compared to the other Premier Inns i have been staying in but it was clean and comfortable, but the reason for being quite disappointed was the breakfast and customer service. On arrival, there was no staff on reception. I tried to use the electronic booking in system but it did not recognise my booking number so i rang the bell quite a few times for help. As no one came after another 5 mins i tried the electronic booking system again and managed to get in with my name. By the time i had logged in and sorted my key cards, still no one came to reception. The breakfast menu offered lots of items and looked lovely but when we visited the breakfast area there were lots of items that were not available. Firstly when looking for the vegetarian meat options on the cooked breakfast i was told we had to order it and it would be 6 minute wait at this point i had already filled up my plate with the other breakfast items so by the time i had received the vegetarian sausage/bacon i had eaten most of my breakfast. The bacon was not good at all, it was like eating beef jerky. The only pastries on offer were croissants although it stated pastrie(s), no blueberry muffins either as advertised. There were no yoghurts either to go with the fruit and granola. When asking the staff for these items i was not greeted well. No apology or warmth to her reply. I was made to feel like i shouldn't have asked and i was an inconvenience. Not worth the £10.99 each that we spent.

Nothing to fault with hotel. Room and everywhere was super clean. Very comfy beds and warm room. Best premier inn I have stayed at. Hotel serves a very high standard breakfast and has loads of seats on ground floor, should you arrive early and have to wait around for your room.