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Six Senses Crans-Montana
4.3/530 Reviews
We have stayed at the Six Senses on two occasions, firstly in Portugal and now at Crans Montana. We stayed for three nights and spent over 7,500 CHP for the accommodation and extras. There was so much that the hotel does right, largely the architecture and finish of the building but there is so much they have got wrong with their approach and service. It feels like this location wants to be a luxury offering but without the accompanying service levels and they make so many basic mistakes that are simply not becoming of a 5 star hotel. I felt compelled to write this review after being harassed post our stay for 65 CHP which was the cost of the in room teddy that the hotel leave in every room. It’s a money maker when you turn up with multiple children. We read and re-read the accompanying card which stated that the cost of the stay and the teddies adoption fee goes towards their sustainability initiatives. Clearly a mistake on our part as busy parents juggling multiple children on arrival. But here’s the issue, we overlooked all the other money grabbing that the hotel did and let that go until this last episode. During our stay we had baby sitting that was offered to us on the basis of 35 CHP for an in house nanny and 55 CHP for an external nanny per hour. We took the in house option. Upon check out however we were told that this was 35 CHP per child per hour. For a 3.5 hr service they wanted to charge us 367 CHP. The external option would have been 577 CHP and in addition the hotel wanted to charge us a 10% handling fee. We were also charged 45 CHP for 5 scoops of ice cream for our children (9 CHP per scoop). I understand the hotel plays to a 5 star audience who may not always check their bills but this is disgusting. In the greater context of cost of living and the have and have not’s the approach of the hotel is shocking. I am glad to say that the hotel relented on the baby sitting charges and accepted they misinformed us but at every turn there was money to be made. We paid an extra agent 300 CHP to hire bicycles for 2-hours (a day charge was the minimum). The service we had from the individuals that looked after us at concierge (Arthur) and the setting up of the bikes was brilliant and it really made the stay but the cost was way too much. It was another thing that was just extra revenue for the hotel. We have finished a 6-week journey through France and Italy and stayed at some wonderful hotels who went the extra mile to build a client base and who could easily have penny pinched on the small stuff but didn’t. The Six Senses in Crans Montana did so much so well but let themselves down on the easy stuff. Teaching great customer services is an art and unfortunately it isn’t one that they have mastered at this location. We also had a terrible interaction with the cleaning staff who even though the hotel knew our schedule with young children sleeping and our restaurant t bookings, continued to send staff to knock on the door at 9am a

Frequently Asked Questions

  • What are the popular 5 star hotels in Lens?

    Whether you are traveling to Lens for business or tourism, LeCrans is a preferred hotel.

  • How much is the average rate for 5 star hotels in Lens?

    For 5 star hotels in Lens, the average price on weekdays is CAD 2,119, and the average price on weekends (Friday–Saturday) is CAD 2,215.

  • Which 5 star hotels in Lens provide swimming pools?

    There are many 5 star hotels in Lens with swimming pools. LeCrans is very popular.

  • Which 5 star hotels in Lens provide fitness facilities?

    LeCrans provides fitness facilities. Satisfy your fitness needs even while traveling!

  • Which 5 star hotels in Lens have bars?

    For 5 star hotels in Lens with bars, LeCrans is very popular.

  • Which 5 star hotels in Lens provide breakfast?

    LeCrans provides delicious breakfast. Start your day with high-quality breakfast!

  • Which 5 star hotels in Lens offer spa services?

    Want to relax with spa treatment? Among 5 star hotels in Lens, LeCrans is very popular.

  • Which 5 star hotels in Lens provide airport transfer services?

    Not familiar with Lens? LeCrans provides airport transfer services.

  • Which 5 star hotels in Lens provide free Wi-Fi?

    Internet connection is an essential condition for travel. LeCrans is a popular hotel with free Wi-Fi.

  • What deals are available for 5 star hotels in Lens?

    Trip.com provides various promotions and discounts for 5 star hotels. You can check the promotions page to see available promotions on Trip.com.

Hotel Information for Traveller

Highest PriceCAD 18,542
Lowest PriceCAD 606
Number of Reviews 146
Number of hotels4
Average Price(Weekday Night)CAD 2,119
Average Price(Weekend Night)CAD 2,215