4xxxxxx
October 19, 2024
Facilities: The facilities are fine, ok for this price
Environment: The location is very good, in the ancient city of Lijiang, the sound insulation is slightly poor, but it is understandable
Hygiene: The hygiene is a bit poor, there are hairs on the bedding, the kettle is not cleaned, and many corners are not very clean
Service: The twin bed I booked was wrong. After I made it clear that I needed the twin bed I booked, this guy repeated it several times. The twin bed was booked by someone else. It was obviously the double room that I sold, but he looked like I was going to occupy someone else's room. May I ask if I didn't book it? Casual, greasy, and full of lies! No sense of service at all (only for the red-haired male butler, the driver who picked me up at the station and the two girls at the bar are very good)
The above hygiene or sound insulation issues can be ignored if I get normal service, but the red-haired guy makes people have to take it seriously! By the way, when this guy called, the first sentence was so-and-so? Is it difficult to say hello, what hotel I am in, and who you are? It is recommended to train him well before taking up the job!
Original TextTranslation provided by Google