The Apartments by Capital

I was supposed to stay at the Fitzrovia apartment, but when I arrived the code didn't work. 30 mins later after phone calls via my travel agent it turned out that there was a problem with the apartment and Capital Residencies had determined that without contacting me or offering me a refund that that I should instead stay at their much worse Piccadilly location. This location features a streetlight immediately outside the bedroom of the 2nd floor Apt 1 shining in the window as well as loud street noise until 3am on a Tuesday. I slept on the couch. A terrible apartment far worse than pictured. Beyond this, Capital Residencies doesn't answer its "Emergency Line." You can leave a voicemail perhaps, but it probably won't be answered because this is a "tech enabled" hotel alternative meaning it will be unresponsive to its customers.

41 Draycott Place , just off Sloane Square. Not as booked described or matched - see pictures-the whole experience upsetting and disappointing. Hours wasted of my trip trying to sort out without success what I booked and paid for -over 4 months ago. A One bedroom apartment with a living room with a sofa bed was not supplied. I was given a tiny room that couldn’t fit both a bed and a sofabed, a tiny bathroom and tiny kitchen beside the bed. The apartment by Capital offered £20 per night discount-(joke) to put up with the mess - or cancellation with a refund. THEY admitted that they had booked me into the wrong room. I was given a tired smelly room with a double bed and dirty sofabed. I was treated extremely badly. Look at the pictures. The cleaning lady told me the apartment I booked was on a 3 month long term let - was definitely not available. Do not book these apartments. You don’t know what you are getting until you arrive and then it’s too late. Not good enough. Ruined my trip completely.