Dorsett Shepherds Bush London Reviews

was given a free upgrade to the suite room. however, the room was the set up for 3. had to run back and forth. nevertheless, staff was really friendly (-: would stay again!

Nice hotel, right next to the venue we were attending. Would definitely stay again

Location of hotel is near few underground stations, easily accessible and walkable. Cleaniness of the hotel is average, not exceptional. On our check-in there are flying insects. Service was almost non-present other than a rather seamless check-in and out process. Calls to front desk are often put on hold or unreachable. When requested for bedroom slippers and dental kits they are not followed up. We’re told that they would be sent up but no one reached out after. And we had to go to the front desk to ask again. Amenities are rather poor. Room is old, and room thermal heater is not working. For the duration of our 5 nights stay, they were out of dental kits and we were told to go to the supermarkets across the street to get them. Bathroom slippers were also out, and only given a pair on day 2, when we had 3 of us in the room.

Manager of this hotel didn’t know how to solve guests problem but kept saying she didn’t work that day so she didn’t have responsibilities to solve. Also, her attitude was really bad. I wouldn’t recommend stay here, if you want to have a nice holiday in London. The staff of this hotel will ruin your day. DO NOT STAY HERE!

convenient location with walking distance to Shepherd Bush’s Mash station and Big shopping mall Westfield. Impressive lobby deco and good reception service. However, it should be great if there is cleaner carpet and freezer facility in the room. The phone was not working to connect room service team and I had to visit the reception in person for service request .

The location is good. The westfield shopping is nearby. There is bus stop just in front of hotel entrance. The two stations are within 5 minutes walking distance. Overall, the hotel is clean and tidy. The size of room is acceptable . There are supermarket, Macdonald, KFC, Starbucks, Subways nearby.

Great hotel in a great location. Staff at hotel and the Jin bar are all lovely!

Location is great with tube station nearby. Room is neat and compact. However the phone in our room did not work and no one came to fix it despite we requested.

One of the loveliest hotels I’ve stayed at in London. Excellent service from the staff! Would definitely stay again.

Only 20mins bus to central London. And bus stop front of hotel. Very nice place for family trip

On arrival our needs were attended to very professionally and every effort was made to secure the best possible room for our situation by front of desk Rosario. She went above and beyond what one would normally expect. The staff generally were very friendly and helpful. It was a pity that housekeeping were quite careless in providing the normal little extras every day which we found annoying having to ask for them. On the whole, I’d go back!

Situated 3 minute walk to Westfield Shopping centre and 5 minutes walk to Tube into City so perfect location. Hotel itself very nice . Reception very clean and inviting . Rooms were very clean and the bed was so comfortable . Only 1 quibble they take a £50 deposit incase you use anything in the hotel and this takes 3 days to get back even though you haven’t used anything ! Would return for a stay .

Phone was down and the engineer couldn't do anything about it.

This is a lovely hotel in an excellent location within walking distance to the Westfield shopping centre. A great place to spend a day shopping and the food court is fantastic. There are a few decent pubs within walking distance of the hotel. The staff at the hotel are friendly and accommodating. We did not like the first room that we were allocated. It was dark and dingy and had concrete blocks outside the windows for security. It also had one of the bathrooms with the see-through glass so anybody in the bedroom can see what you are doing. It was not a room that we could have spent a week in. Fortunately, we got re-allocated up to the seventh floor to a nice bright room with a great view and a nice big bathroom. The breakfast room had changed since we last stayed at the hotel about 7 years ago as there seemed to be a new development being built (DAO at the Dorsett) where the old restaurant used to be. The cooked breakfast was okay but the fried eggs were a bit rubbery and hardly ever runny. We tried the eggs benedict but the poached eggs were hit and miss. We finished the week off with pancakes with maple syrup which were delicious. All the staff at breakfast were very nice and the manager gave us a free waffle to share with fruit, cream and syrup on our last day. There were 2 ways of getting coffee at breakfast but neither were very good. There was a large metal coffee dispenser but the coffee was not hot and it was very bitter. There was also a coffee machine dispensing latte, cappuccino etc. but the coffee was cold. We ended up topping it up with hot water from the same machine which improved it a bit. The only thing that lets this hotel down is the room service. We kept our room very tidy so we thought that we would be looked after but not so. We had a couple of coffees on the day when we arrived at the hotel with brown sugar but this was never replenished so I had to get some from the breakfast room each morning. The coffee sachets were not always replenished in the room and sometimes we were just left with decaf. We did contact room service a couple of times to get some coffee brought up to our room as we figured that we were paying for it anyway. Also a few of the sachets were 2 years out of date. Good thing we took a jar of coffee and some Coffee Mate with us. On two of the days we did not receive our allocation of 2 bottles of water in the small fridge so we had to contact room service to get some. As the temperature outside was about 36 degrees we needed all the water we could get. On another day we only received one bath towel as the hotel policy is to replace all the towels every day so we had to contact room service again. At the end of our week we also ran out of toilet paper so we pinched some from a downstairs restroom. On one of our days we were woken at 7 a.m. by the fire alarm but it was a false alarm. The Elemis products in the bathroom are a welcome change from the bog standard stuff you get at some hotels. There is a Chinese restaurant connected to the hotel that offers 15% discount to guests but we didn't fancy the menu and it never looked very busy. We will definitely stay at this hotel again when we next visit London (probably next year) as it is quite reasonably priced and the overall experience is good.