96 Sussex Gardens, Westminster, London, United KingdomView Hotel Details
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Normandie Hotel Guest Reviews
2.7/5
105 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location2.7
Amenities2.6
Service2.6
Cleanliness2.7
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All reviews(105)
Positive reviews(2)
Reviews with photos/video(1)
Negative reviews(3)
Emma B 0711
Standard Double Room with Ensuite
Stayed in Nov 2023
Business travelers
5 review
2.0/5
Posted on Jan 12, 2024
The NOISIEST hotel I’ve ever stayed in. You can hear all residents coming and going and every step they take! Such a creaky old hotel. Didn’t feel very safe with the tiny door lock (as a single female business resident). The bed was thin and uncomfy. The plug sockets are on the other side of the room. The shower was tiny too. Would never stay again and do not recommend.
Guest User
Standard Twin Room Ensuite
Stayed in Aug 2024
Family
3 review
1.0/5
Posted on Aug 25, 2024
Remind all Chinese people not to book this hotel! I booked a hotel in London for my son for 5 days from August 14th to 19th. I saw that the location of this hotel was relatively cheap, so I made the reservation.
After my son arrived at the store, he immediately discovered the following unacceptable problems: the stains on the towels and bath towels were not cleaned at all; when he opened the bed cover, he saw that the hygiene had not been cleaned at all, with traces of previous personnel remaining, and there were still a lot of hairs on the sheets. , and also has a distinct odor. My son tried to negotiate with the front desk and asked to change the room, at least change the sheets, bath towels and towels. He checked in at 4pm and stayed until 8pm. No one was found and the problem was not solved. I had no choice but to temporarily book another hotel at a high price. My son left the key and checked into the new hotel. I requested early check-out online that day, and Ctrip negotiated with the hotel for the next 10 days to no avail.
My biggest problem was that I didn't read the reviews of previous guests and booked this hotel despite its extremely low rating, which caused my son's biggest pain point during his trip and my financial losses.
A lesson learned from the past, please wake up! ! !
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Guest User
Standard Double Room with Ensuite
Stayed in Feb 2023
Couples
5 review
5.0/5
Outstanding
Posted on Feb 23, 2023
Recommendations for those who want to go on vacation