Wellington Hotel by Blue Orchid Reviews

This is the worst hotel that I have stayed in the UK, although it is a four-star hotel. I even think it is discrimination/scam towards tourists as I see they treated the local British normally, putting them in the Wellington Hotel. Yet, the staff put us and other tourists to the rubbish Rochester Hotel. I spent so much money on the room in this Wellington Hotel, but the staff replaced us with another hotel (a three-star called Rochester Hotel) without giving any explanation. As seen in the attached photo, this Rochester Hotel is still under renovation, with workers working and nasty, chemical smell flying everywhere (I can even smell it in my hotel room), the staff still put us in this hotel. I complained and sought help from the staff, but they were useless. They insisted it's alright for me to stick with this hotel room. So outrageous and unreasonable!

Near Buckingham Palace and Westminster abbey

They checked us in then didn’t have a room for my daughter and I. After waiting an hour we were given a room with a window next to the kitchen exhaust because they could not find our information. The room had an awaful food smell that I was hoping would get removed by the air vents but the ac didn’t work and opening the window only made the smell worse. Night 2 and 3 they ended up moving us to another property that was in construction that was less stars but the room smelled better. The hotel did there best to get us into a decent room but Trip.com refused to help in the matter. Trip.com refuses to adjust the pricing for the room I stayed in and will not make any adjustments or compensation. My total for the 3 nights in the room I requested was $667 the total for the rooms I actually stay in was $250. I should have been refunded for my overpayment however Trip.com says they cannot protect their customers. This was hopefully a rare case but beware of using a third party site to book any room. I know this hotel would have helped me right away if I would have booked directly through them.

All in all a nice hotel reasonably priced for the location. Staff were very friendly and efficient and the room was comfortable. Bathroom a little dated and unfortunately my room was next to a generator outside which had an annoying but not awful hum throughout the night. I was upgraded to a larger room so didn’t think I could really complain. Overall happy to recommend

Overall, this hotel is a good choice if you're looking for a comfortable stay in London city.

The hotel was lovely, few issues tho, was that we booked our room based on the pictures, which isn't what we got, when the manager told us that they did give us the executive double, even tho i showed her the pictures off the room i choose, and what we was expecting, she wasnt really interested in what i was trying to say, it wasn't the room we chose based on the pictures, which is false advertising, so was a bit unhappy about this because the executive double room was alot bigger and also had a couch in, on pictures. I kno I sound stupid because off this but we chose that room because it had more space, wasn't aware about being charged for trays £4 each when getting room service. And Breakfast was very slow, nothing ready, no bread left, had to ask for stuff.

nice hotel

The courtyard is not big but has a good atmosphere. The room is clean and bright. People who run and walk their dogs often pass by downstairs. When you open the window, you can hear the rustling of leaves. It is very quiet when you sleep, without any clutter. Westminster Abbey and Buckingham Palace are nearby, and you can walk there. The waiters are gentle and can meet various needs in time. I have been choosing hotels online for a few days. I am getting more and more unsure about the reviews. When considering price and location first, I am most afraid of two things: no windows and a semi-basement, which I did not encounter in this hotel. In addition, Wellington and Rochester are actually two parts of the same hotel. Finally, Ctrip’s butler service was unexpectedly useful, helping to contact the hotel and do all kinds of communication. It was already midnight in China, and the manual customer service still responded and contacted in time. Compared with foreign accommodation booking websites, I really think that Chinese websites have better services and are reliable!

The hotel is very convenient, the service attitude is very good, and there are famous English breakfast shops nearby. (Unfortunately, there is a queue at the breakfast shop). It is very convenient to take the subway and other places, and you can also store your luggage for free.

The hotel is 6-7 minutes' walk from Victoria subway station and the surrounding small supermarkets, which is acceptable. It is relatively quiet. It is relatively old. The service is warm and willing to help guests. Maybe it is because it is the peak season now, so I feel that the cost performance is not very high.

In the city center, I chose Victoria Station as the keyword. Maybe I arrived a little late. The room was on the 3rd floor (the highest floor), so the ceiling was slanted and I couldn't sit on the bedside. The bathroom was quite big and tidy. , the breakfast is small but beautiful, the things are fixed every day, you can innovate by yourself.

Good place: There is air conditioning, a small refrigerator, a shower with high water pressure, a bathtub, and the mattress is not too soft Bad place: 1. Many white female employees and managers at the front desk are only polite to local British people, and are more arrogant and contemptuous of Asians or other people of color! 2. This hotel does not welcome families with children. When we checked in, they asked us to pay extra to upgrade to a bigger room (from 20sqm to 40sqm) since we have a small child! When we wanted to renew the lease, they asked to book an extra room for our kid! In the end we had to go to another hotel. 3. The equipment in the room is relatively old-fashioned, like the facilities thirty years ago. The windows in the room are small. 4. The hotel is quite far from the subway, and it is quite hard to walk from Victoria Station with large luggage! We could only use Uber when we left. 5. There are no restaurants near the hotel, and there is only a small supermarket nearby. 6. There are not many food choices in the hotel's restaurant! 7. The price/performance ratio of the hotel is not high. 8. The hotel claims to be a four-star hotel. If it is placed in Asia, it can only be regarded as a two-star hotel.

It felt very good to stay for 7 consecutive days. Excellent location. Find peace amidst the noise. Very very quiet and safe street. There are many restaurants, convenience stores, etc. nearby. It is also very close to victoria station. It is very convenient to take buses, trains and subways. It is also very suitable as a companion coming from the airport bus (get off at the Victoria Coach stop) Although the hotel's buffet breakfast does not have many varieties, it still tastes very good. Less than 40 for two people...recommended to try it once. You will get tired if you eat it for 7 days in a row. . . The room facilities are quite complete and have everything you need. The deposit was refunded quickly, and the front desk accepts UnionPay cards. It is convenient to use Visa card in restaurants.

Everything was perfect!