Anonymous User
August 8, 2024
I booked this hotel because it was ranked first in London by trip advisor, but it was no longer ranked first when I checked out. I felt that a high ranking would bring many seemingly considerate little services, such as someone making the bed every night, and sending small things like pillow spray and desserts. But all services are actually charged. In addition to the room rate, a 20-pound service fee is added every night, which was not mentioned when I checked in or on the booking page.
The hotel is located opposite Buckingham Palace and very close to Victoria Station, which is very convenient for watching Hamilton, but I feel that the cost performance is average. The hotel is very small, with only one floor. The public area is basically a lounge, and breakfast and other things are all here. The only elevator is also very old, and there is a loud noise when closing the door.
Our room is very small, the bed is only 1.5 meters, and we can barely put two suitcases with a luggage rack and footrest. The sink in the bathroom is very small and can't hold toiletries. The faucet hardware should be very old and needs to be twisted many times to turn it off. There is a gap after the curtain is closed and it can't completely block the light. During the stay, a lamp in the room was broken and kept flashing. There was also a fire alarm that woke me up before 8 o'clock in the morning. I can't imagine how TripAdvisor ranks first.
There are welcome champagne and small desserts on the first day of check-in. There are also some chocolate candies and ice cream in the lounge every day. There are some simple buffets in the evening, such as cakes and salads, but drinks are charged separately. A bottle of Coke including service charge is about 8 pounds, which is quite a rip-off.
If you don't particularly like retro style, I don't recommend it. The new room of the South Bank Hilton Hotel where I stayed before is large, the breakfast is rich and cheap, and it is also very convenient to go anywhere.
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