Spark By Hilton Longview

Lex was an absolute delight to check in with. She was very polite, positive, and informative. She is an absolute asset to Spark by Hilton. She deserves a raise!! Overall experience was 10/10 from the room to customer service. Will recommend to others!

So much more to say… Where do I start -we wernt able to check on time because they wernt ready - sent me to someone else’s room - took 40 mins to get that situated. During that time I was sent to a second room that was dirty still. The - room they sent me to AC wouldn’t go below 76, when I told the front desk lady she said “of they do that sometimes” (never went under 75 at all) - went down to ask for a “do not disturb sign” since they sent me to the wrong room I wanted one for my door just Incase. The same lady then told me “ that doesn’t happen here” not realizing it was me she did that to a hour before. When I brought that up she said “that wasn’t my fault, besides we don’t have those signs” she then told me she could get me a “pet sign” but they were out. I walked off annoyed only to see 5 doors on my hallway with the “ do not disturb” sign. - I had to have 5 sets of keys reset because they kept deactivating, even the one we kept left in the room as a back up. - the area infront of the elevator had sticky stuff on the ground for the 3 days we were there. - the hot water was out at the lobby tea cart. I let the clerk know right away. She just said “thanks for letting her know” then waited until we had grabbed a water bottle and heated up water in the microwave for the tea in the lobby before offering to fill the hot water. (Watched us the whole time) - took my bag out of ny rom at 11:25 when check out was at 12, cleaning lady said she didn’t see it, as it was on her cart beside her

Shelley was so helpful in our pleasant stay. Room had AC and great towels. Carpet is low pile so that’s helpful with allergies. Nice location near Sam’s. Comfortable beds. Blue paint is a bit weird. ……………………………………….,.,,,,,,,,……………………..

Great service Great rooms Front desk perfect service Shelly was exceptional accommodating us with everything we needed Housekeeping did a perfect job Overeat a wonderful experience to stay here while working in long view Look forward to coming back

I stayed 4 nights and the rooms are great! They are nice and clean and the beds are comfortable! Shelly is Amazing! She is very sweet to guest and she made me feel very welcomed! She is very helpful, knowledgeable and makes sure you have everything you need! The house keeping is very pleasant as well!Thank you!

The room was very clean the bed was comfortable the front desk people were extremely friendly and helpful the bagel breakfast was good the washer and dryer on the 2nd floor was always clean the pool was always clean the parking lot was well maintained over all an excellent stay