Hotels Near Mount Saint Mary's University Los Angeles (Doheny Campus) in Los Angeles

The room was clean and comfortable for sleeping; the staff was friendly; we enjoyed the pretty deck for outdoor lounging. But so many things were broken: the wifi didn't work (the nice manager gave us an upgrade); the TV controls didn't work; the pool heater was broken so the water was freezing; and the espresso machine at the beverage stand was broken 4 of our 6 days. Way too expensive for such flawed facilities! The worst thing was the location: it is in an ugly desolate area of huge corporate buildings with flashing neon ads and 10-story booze ads, next to big fast roads and parking lots and piles of garbage, no retail, no green space or art, few restaurants and no street life except for the many men lying on the sidewalks, mostly not bothering us, but a couple of them scary. We came for a conference and decided to add on 3 nights - a mistake. When we read the location was ”downtown LA,” we imagined coffee shops and stores and public art; we didn't realize we'd be in an ugly corporate dystopia.

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

Good location,no slippers, Los Angeles Grand Sheraton Hotel is excellent! The rooms are spacious and well-appointed, the staff is friendly and attentive, and the location is perfect for exploring the city. Highly recommended!

We're going through a horrific heat wave here in California, and I don't have an AC in my apartment. Because of Covid 19, many public places, such as our public library, are closed; places where people can cool off from this heat. I'm a teacher working from home and it's hard enough sitting in front of a computer all day; I don't need the heat to aggravate the situation more, but aggravate it did. Because I needed a cool place where I could work, I decided to book two nights at this motel. I chose this particular one because it's fairly close to my apartment and the price was ”reasonable.” All I needed was a clean room, a working AC and reliable Wifi. I only got one of three from my wish list. The room was disgustingly dirty: spider webs in the bathroom, dirt and grime underneath the vanity, filthy chairs, filth everywhere. I wasn't able to shower because the shower head wasn't working. I only got running water from the tub faucet, and I wasn't about to sit in that tub. The wifi worked fine when I first checked in and during most of the day the second day, but then it went dead. There was no way I was able to connect using their wifi so I ended up using my hot spot for my first class, and then I came right back home where I at least have running water, reliable wifi, and a clean place to sleep.The AC worked fine, but it's too bad that this place is so rundown. The motel usually serves breakfast, whatever it is they serve, but because of the state regulations due to the pandemic we're going through, breakfast, ice and the pool were unavailable. I'm was very happy to burn rubber and come back home, albeit to a very hot apartment. Two nights was more than enough.

The best value for money, especially if you are going to Universal Studios. This is a mom-and-pop shop run by a Japanese aunt in Hong Kong. It has a very large space and a safe environment. There is a supermarket within a 3-minute walk. It takes 18 minutes to drive to Universal Studios and 35 minutes to Hollywood. It is also very clean!

I stayed in the four points by Sheraton while visiting LA. The hotel was nice and the staff were very friendly and helpful. The hotel is right by the LAX airport also. The deposit was 350$ and you have to pay 50$ for overnight parking in my opinion thats outrageous. I ended up getting my deposit back pretty quick. I chose this hotel being that it was a decent price but having to pay the extra 50$ for parking made it pretty pricey and had me thinking I could of stayed at a nicer hotel for the price I payed in total.

It don't take very long for the shuttle to come (compared to other cheaper hotels in the airport area). The room is alright, but not great. I first was assigned a room connecting to the other room where I can hear their TV. I requested to change and the second room has some napkin left beside the telephone...I asked to change again and the last room is alright. I actually asked for a kings size one bedroom but they've ran out and offered me a double bedroom. The facilities in the hotel are not new, although it's well maintained. The swimming pool is extremely small (I guess in the US it's only a pool, but not for swimming). The pool is under a large bridge so it's not exactly enjoyable, plus the water is not quite clean. It's good that you could watch the flights over your room window and it's quiet at night.

Very friendly staff and very satisfied with the flexible time to check-in especially flight delayed caused us late check-in. Hotel room very clean and value for money. Will definitely visit again!

The hotel room is big and clean The breakfast is average, but it is too far away from Hollywood and there is a traffic jam. It takes two hours to drive back and forth every day

The K mattress & pillows were very comfortable. The room was very spacious & quiet. Cynthia from front desk was very accommodating for my request & had a great stay. The staff were friendly, courteous & efficient. The gated covered parking came in handy for the storm & I appreciate they have 3 well functioning luggage carts for guest use. Gateway Towne Center is within walking, 1 block to Best Buy, Marshalls, etc.