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Although the hotel is a bit old and the elevators are quite old, the service here is pretty good. For parent-child groups, their attitude is quite friendly, and the bellman and valet staff are very kind. We are also willing to give tips. Bellman is very kind to my children. We push the baby stroller. Bellman first helps me push the baby stroller and then unload all the luggage. This is a human touch not found in other restaurants. I highly recommend family groups. Chinese friends come here to stay.

It is very proper for the one who waiting for the flight. There are staff to help carry luggage. and free shuttle to the airport and the room is big love it

Perfect place for a shuttle airport hotel! Shuttle very 15 minutes and a great place to prepare for a trip. Pool and bar is nice. Spent way more on drinks and food than I imagined but not much around… it was fair in the end. Great bar staff.

Great experience! Service was excellent and hotel amenities were more than satisfactory. Will definitely be going back

My trip to United States 🇺🇸 more enjoyable as we had the opportunity to experience nature at flagstaff.Really enjoyed being here. The room are spacious, clean, and comfortable. Check in process was smooth and the breakfast proceeded are excellent! Will recommend this hotel for all.

It started off kinda rough once I arrived at the hotel, the room keys didn't work, and I was unable to make phone calls from my room. However, after complaining to Brandy and Ossie at the front desk. Things got much better. They went above and beyond to ensure my family was happy. Now the good, the beds, are super comfy, the courtyard rooms are beautiful and sunny with a balcony. The rooms are impeccably clean, a team works together to ensure your room is spotless daily. The shower head is like being at a spa. The restaurant servers are very kind, patient, and pleasant. We ate breakfast there every morning. We stayed at the hotel for 4 days and then we extended our stay for another four days. The location of the hotel is excellent, everything is within walking distance, and the modern design and the rooftop pool are amazing. This is my go-to hotel when in Los Angeles. Thank you again Ossie and Brandy for a fantastic stay. I cannot wait to return. A few tips, add a full-length mirror in the room for the ladies, and maybe a large flat screen TV for sports fans at the restaurant.

Pros: 1. Location, location, location. It’s in the center of everything. 2. Great bar and socializing area downstairs with a complimentary glass of wine at happy hour. 3. The views from the higher floors are incredible. 4. Comfy beds and room amenities are lovely. 5. The hotel gym has a TON of great equipment. Rogue everything. Best I’ve ever seen, really. 6. Free coffee until 10:30 ish. Nice since the Starbucks down the street has closed. 7. Food portions are generous, and the food is fantastic. 8. The staff especially the front desk staff are very very professional and kind. Cons: 1. The restaurant downstairs is not open until 11 as advertised. They stop cooking early - closer to 10:30. Imagine my and about 5 other parties surprise when coming down to find everything packed away and the grill shut down. Just change the hours to 10:30 so folks aren’t hangry and disappointed. It’s off putting and incongruent with the otherwise welcoming and accommodating services of this hotel. 2. My room’s trash bin had the previous guest’s trash in it. I’ve never had this happen before. Didn’t ruin my stay but eww. 3. The wine list is small and the pours are stingy. Maybe 4 oz. Just something that would make an athlete’s day: Offer a full protein (paleo) meal option or protein shake/smoothie option in the downstairs cooler. This is such a great health-conscious hotel so it would be awesome to have nutrition options to match.

When I first arrived I was telling the guy at the desk that I had two reservations I cancelled one, but there should be another that I have already prepaid. Well he pretty much was saying he don’t see a paid room as I have the confirmation receipt on my phone in my hand. the lady (his co worker) reviewed my receipt for the room purchase and searched by my middle name. They found my reservation… okay, they were out of one beds. So we walk to our room and it’s literally a jail no city view, just a view of other hotel windows and a vent on the second floor. I mean that’s ridiculous for the price so make sure y’all checking the view before paying all that money! Remind you the guy already pushed back on me regarding my prepayment so was he being rude? I think so honestly. So I Go back to the desk to get another room with a better view because at this point I was disgusted, new room still have 2 beds but it was on 8th floor with a good view so I was okay with it, better than the first room. Going off of reviews and pictures I thought this hotel would be nice but it’s really old looking I made the best out of it but I would never book here again sorry not sorry.

Lovely staff, great location, hotel was good overall. Restaurant / bar area by entrance a bit cramped, and staff forgot our order, and morning breakfast conveyor belt-ish. Otherwise enjoyed my stay and would recommend. Near to universal, by taxi, and short walk to Hollywood boulevard

I must the experience was one of the best we've ever had. The staff was amazing and very friendly. Any questions we had were answered very well. The hotel is very clean and nice, our room was very comfortable and spacious.