Grand Universe Lucca, Autograph Collection

…. exceptional place = Lucca. We enjoyed 6 days of great food and personal service in this gem. Hotel is well-managed. We could participate in year-end and bew years dinners and brunch. The empathetic and highly personaliswd service is worth to mention. Breakfast is good. Restaurant has really good dishes in combination with a pretty well assorted wine cellar (literally). We will get back there.

A stone’s throw from the train station, just inside the old city walls lies the beautifully renovated Grand Universe Lucca, Autograph Collection hotel. Our family of 3 had a wonderful 5 night stay here over Christmas. Antonia, Maria & the entire team went out of their way by preparing a birthday surprise for my son, and we had a Christmas treat lying in our room on the evening of 24th Dec. Breakfast was personalized, with staff recalling our favorite drinks, each of us being greeted warmly and someone checking multiple times to see that we had everything we needed. Our rooms were cleaned thoroughly every single day, including turn down service on Christmas Eve, when the service came with cookies- which was a real pleasure. Highly recommend a stay here. Needless to say Lucca itself is a beautiful, unspoilt city - which retains its small city charm. We had a Christmas market & live music just outside the hotel and were able to walk around the city walls with residents each morning in the bright sunshine. Lucca is also within easy reach of a number of other places- Pisa, Florence, Viareggio, Cinque Terre, making it a great pit stop. Arrivederci e grazie Lucca & Grand Universe!

My wife and I stayed in the Grand Universe Lucca several times over the past four years, and every time the experience was consistently exceptional. Located in the walled part of the city that's a ten-minute walk to the train station, The Grand Universe is beautifully furnished and decorated, and it includes the most comfortable beds, large flat-screen TVs, and wonderfully appointed bathrooms with huge showers. The staff is absolutely amazing. Georges is the regional manager, and he always goes out of his way to welcome us upon our arrival. Antonia is the on-site manager, and she ensures a wonderful stay for every guest and makes us feel like we're family. Vanessa is her assistant, and she is a consistently bubbly, happy and welcoming host who makes everyone feel appreciated. Ricardo always goes out of his way to greet us and welcome us back, and his kindness and accommodating manner are outstanding. The young ladies who staff the restaurant during breakfast are truly exceptional and kind. My wife and I have stayed in dozens of beautiful hotels throughout Tuscany over the past twelve years and the Grand Universe Lucca is by far one of our favorites. We absolutely love staying there, and that's a direct reflection on the management and staff. The Grand Universe Lucca isn't "just a hotel," it's our home away from home in the beautiful walled City of Lucca!

Sharming Hotel in a sharming town! Enjoyed my stay. Service was above and beyond. Food was amazing, I tried so many local specialities. I highly recommend a visit to Lucca and a stay in the Grand Universe Hotel. Staff was really friendly and helpful. Make sure to avoid high season to enjoy a fully authentic experience in the city!

Good hotel in Lucca, Italy The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.

Great hotel. Ideal location. Very nice rooms. Kind staff. Nice breakfast. Overall an easy stay. A quiet hotel in offseason. The larger suite is nice for a family. No complaints at all. Would recommend for individuals, couples or families.