Wynn Palace

Wynn Palace Reviews

Wynn Palace

MacaoAv. da Nave Desportiva, MO Avenida Da Nave Desportiva Cotai, Cotai, Macau, ChinaView Hotel Details
Wynn Palace
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Wynn Palace Guest Reviews

4.7/5
Amazing
6011 review
Verified reviews
Location4.8
Amenities4.7
Service4.6
Cleanliness4.8
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All reviews(6011)
Positive reviews(5911)
Reviews with photos/video(2336)
Luxurious(565)
Large rooms(452)
Delicious breakfast(252)
Convenient for shopping(196)
Secluded lake view(117)
Great swimming pool(81)
Close to airport(45)
Negative reviews(100)
Fabinn
Palace King Room
Stayed in Aug 2024
Family
24 review
3.7/5
Posted on Aug 8, 2024
The traffic flow in the hotel was very high; hard to get the staff’s attention or flag for help. Fontana was no longer serving lunch or dinner buffet. Instead a summer Italian a la carte menu was available. Food was decent. Cleanliness level wS not always up to our except actions and the service was delayed.
Response from Property: Dear valued guest, thank you for your valuable comments. We are very sorry to hear that your stay was a disappointment, especially as you had chosen to stay with us remembering our excellent service. The experience you mentioned is certainly not the level of service that we strive to deliver and indeed our brand is known for.We look forward for the opportunity to regain your trust in our service in your next visit.Yours sincerely, Guest Relation
Marino Franinovic
Palace King Room
Stayed in Jun 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jun 12, 2024
I recently stayed at Wynn Palace Macau and it was a fantastic experience. The hotel's grandeur and elegant design immediately impressed me. The staff were incredibly warm and attentive, ensuring my stay was flawless from start to finish. My room was luxurious, offering a panoramic view of the Cotai ***** that was simply breathtaking. The breakfast spread was diverse and delicious, catering to all tastes. Dining at their restaurant was a highlight, with superb food and impeccable service. Wynn Palace Macau went above and beyond my expectations. I highly recommend it and look forward to my next visit!
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
Guest User
Parlor Suite
Stayed in Jul 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Every time we travel to Macau always stays at Wynn.
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
Guest User
Palace King Room
Stayed in Sep 2024
Couples
1 review
4.0/5
Very Good
Posted on Sep 2, 2024
Everything was so good. Impressed with the car exhibition. Reception staff very helpful and friendly. Will definitely stay there again.
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
Guest User
Parlor Suite
Stayed in Jul 2024
Business travelers
13 review
4.2/5
Very Good
Posted on Sep 5, 2024
silent, with nice view hotel. traffic is convenient and smooth.
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
Guest User
Palace King Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 22, 2024
Service was impeccable! A very comfy stay and a happy birthday celebration!
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
DWH
Fountian Suite Queens
Stayed in Dec 2023
Family
439 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Superb Hotel and Amazing Service, Very Good staff and very good service. Would see to come back.
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
CHAN FONG
Palace King Room
Stayed in Jan 2024
Family
28 review
5.0/5
Outstanding
Posted on Feb 17, 2024
This hotel offers unparalleled service and a luxurious accommodation experience.
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
Guest User
Palace King Room
Stayed in Apr 2023
Family
2 review
4.0/5
Very Good
Posted on Apr 30, 2023
Free upgraded to suite don’t know why, the breakfast included in the package was not as good as other top tire hotel in the neighbourhood, the experience was otherwise as good as ever and money well spent for the stay with Wynn Palace.
Response from Property: Dear valued guest, thank you for your valuable comments. We are very sorry to hear that your stay was a disappointment, especially as you had chosen to stay with us remembering our excellent service. The experience you mentioned is certainly not the level of service that we strive to deliver and indeed our brand is known for.We look forward for the opportunity to regain your trust in our service in your next visit.Yours sincerely, Guest Relation
Yann
Fountain King Suite
Stayed in Oct 2023
Couples
24 review
3.0/5
Posted on Dec 14, 2023
Very disappointed for the price Very bad service at the front desk ( I suggest to put a robot it will be the same effect they the lady who welcome us) Nice room but no coffee machine for a suite room it is really abnormal and the mini bar is really expensive .. honestly avoid this hotel for the same price and even cheaper you have much better hotels class and service .
Response from Property: Dear valued guest, thank you for your valuable comments. We are very sorry to hear that your stay was a disappointment. The experience you mentioned is certainly not the level of service that we strive to deliver and indeed our brand is known for.We look forward for the opportunity to regain your trust in our service in your next visit.Yours sincerely, Guest Relation
Caorenpifu
Palace Queens Room
Stayed in Jan 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Jan 14, 2023
A perfect hotel with very nice fountain！Compared with the quality of the hotel，the breakfast far exceeded my expectation！
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
Ice Tea
Palace King Room
Stayed in Feb 2023
Couples
7 review
5.0/5
Outstanding
Posted on Feb 23, 2023
Great hotel , great service with spacious rooms Definitely recommend this hotel.
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
SHENGYE
Palace King Room
Stayed in Jan 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Feb 4, 2023
Perfect place to live, restaurant is nice, rooms is big with all what you needed
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
rvhyn4ever
Palace Queens Room
Stayed in Dec 2022
Other
13 review
4.7/5
Amazing
Posted on Dec 12, 2022
I had a very big event at the Wynn Grand Theatre and it was the grandest, most glamorous and most memorable one to date! All thanks to the wonderful staff, MICE services, F&B and the outstanding chefs! Kudos to Wynn Palace! Cheers to more events from me in the future! Blessed be!🙏🎉
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation
Guest User
Palace King Room
Stayed in Oct 2023
Couples
3 review
4.2/5
Very Good
Posted on Oct 13, 2023
buffet breakfast is above average. staff service is ok
Response from Property: Dear valued guest, thank you for your gracious comments. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on our legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relation