Studio City Hotel
Latest booking 6 hrs ago
Family of 5 (3 adults and 2 kids) booked two rooms. One room was available at 3pm, however the other room we had to wait until 6.20pm! Which was frustrating as check in time was supposed to be 3pm and it delayed our plans. 1st room was fine with no issues. However, the second room really smelled of cigarette smoke. We had asked for a non smoking room so this was very disappointing. We called reception straight away and after an hour of sorting they managed to find us another room. They reassured us that their housekeeping had checked the new room to ensure no smoke smelt. Unfortunately, when we arrived at the new room there also had cigarette smoke. With small children we cannot just suck it up and stay in the room. We called reception again and they came to investigate and put in an air purifier machine. By the time this was done it was near 9pm. They did leave a bowl of fruit for us 😊 and the next day they called to check everything was okay. Overall the kids loved the hotel. Waterpark was amazing, shuttle bus was great and loved all the Sanrio displays everywhere.
Excellent
8220 Reviews