Oaks Mackay Carlyle Suites Reviews

Nice place good pub across the road cheap meals

The hotel is clean and tidy, the bed is very comfortable to sleep on. It is very close to the sea, and you can see the sea when you open the balcony door. The room has its own refrigerator, microwave oven, bowls and plates and other facilities. If you buy food and put it in the refrigerator directly, you will not be afraid of it being broken. The front desk of the hotel is also very welcoming, and will visit again.

Apartment chain hotel with convenient parking and a good location, with a kitchen for cooking. A good choice for traveling by car. The bed is good and the bedding is also very clean, it can be seen that it is changed every guest.

A very clean room and nicely presented but... 1. Large amounts of pigeon poo streaked down the very large bedroom window which looked pretty disgusting so I kept the curtain shut... 2. If you stay on a Saturday night, you WON'T sleep as there are teenagers causing havoc in the street below (shouting loudly and swearing and drinking) in the middle of the night... 3. Possibly an honest oversight but there was no washing up detergent or dishwasher tablets and as the office is unattended between 6pm and 9am, I couldn't get this rectified (I left for my work activities before 9 and arrived home late in the evening)

Very impressed with the Oaks Mackay Carlyle, friendly helpful staff, very nice clean rooms, and secure parking

Service during the check-in was very helpful and could not have been any better. Room was cleanand comfortable.

to expensive for one night for over $250. Near extra blankets, when it’s too cold for winter. More easy access to the Wi-Fi. extra pillows, available, including blankets. Dinner table indoors and to cold outside is to have your is it outside, more better bigger pillows. More, but a colour pillows. Have a bit more colour in the room.

Disappointed with our stay here. The photos online are lovely and bright, the hotel itself is not. What we could not believe was when you exited the lift to go to your room, the hallways resembled a penitentiary! Tiled floors, concrete walls, all a dull gloomy colour, solid bars on the meagre windows at the ends of the hallways and the most minimal lighting, making it dark and dreary and hard to find your room number. Not to mention cold and uninviting. No artwork, no decorator items - nothing. The 1 bdm apartment was adequate but the cleaning could be better. Walking to and from the carpark you are looking at all the rubbish bins and the cleaning gear stuffed into see-thru cages - hardly a good look. Would look elsewhere next time in Mackay. A hotel that has some atmosphere.

The apartment was very nice, was exactly what we needed for our stay. Very clean and tidy, fresh towels every day and beds remade. The wifi wasn’t the greatest especially in the bedrooms. But other than that would definitely stay again if ever back in Mackay.

There is nothing to comment other than it's part of our policy not to comment on other businesses performance

I've stayed a couple of times at this hotel, and it's always been a good experience. I didn't have a car, and it's an easy flat walk into the city centre, or to do a walk along the river. Coles is not far if needing to purchase food. I haven't used any of the facilities but would recommend this hotel and would stay again.

Reservations team was adamant that my wife could not change, modify or upgrade the room and cancel the last night to attend her Grand Mothers funeral. She simply checked out early and the room went empty. Ridicules rule and totally inflexible.

spacious rooms, access from room to balcony and fresh air, Clean rooms, spacious bathroom, kitchen and lounge. walking access to city center and riverside walks. Free street parking or access to locked garage.

The only opportunity to improve I noticed was that the compendium did not have information about local food options and when asking reception, staff had little local food knowledge to make recommendations. Having this information in your compendium with you partnering restaurants/take away would be awesome.