To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
Filter by:
Sort by:
All reviews(69)
Positive reviews(31)
Reviews with photos/video(1)
Negative reviews(12)
Guest User
Hotel Room
Stayed in Feb 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Feb 25, 2024
Nice place good pub across the road cheap meals
Guest User
Hotel Room
Stayed in Jan 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 18, 2023
The hotel is clean and tidy, the bed is very comfortable to sleep on. It is very close to the sea, and you can see the sea when you open the balcony door. The room has its own refrigerator, microwave oven, bowls and plates and other facilities. If you buy food and put it in the refrigerator directly, you will not be afraid of it being broken. The front desk of the hotel is also very welcoming, and will visit again.
Original TextTranslated by Google
Guest User
Two Bedroom Apartment
Stayed in Dec 2022
Family
11 review
4.0/5
Very Good
Posted on Mar 7, 2023
Apartment chain hotel with convenient parking and a good location, with a kitchen for cooking. A good choice for traveling by car. The bed is good and the bedding is also very clean, it can be seen that it is changed every guest.
Original TextTranslated by Google
Guest User
Stayed in Aug 2024
Business travelers
2.0/5
Posted on Aug 27, 2024
A very clean room and nicely presented but... 1. Large amounts of pigeon poo streaked down the very large bedroom window which looked pretty disgusting so I kept the curtain shut... 2. If you stay on a Saturday night, you WON'T sleep as there are teenagers causing havoc in the street below (shouting loudly and swearing and drinking) in the middle of the night... 3. Possibly an honest oversight but there was no washing up detergent or dishwasher tablets and as the office is unattended between 6pm and 9am, I couldn't get this rectified (I left for my work activities before 9 and arrived home late in the evening)
Guest User
Stayed in Aug 2024
Business travelers
5.0/5
Outstanding
Posted on Aug 26, 2024
Very impressed with the Oaks Mackay Carlyle, friendly helpful staff, very nice clean rooms, and secure parking
Guest User
Stayed in Aug 2024
Business travelers
5.0/5
Outstanding
Posted on Aug 14, 2024
Service during the check-in was very helpful and could not have been any better. Room was cleanand comfortable.
Guest User
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 21, 2024
to expensive for one night for over $250. Near extra blankets, when it’s too cold for winter. More easy access to the Wi-Fi. extra pillows, available, including blankets. Dinner table indoors and to cold outside is to have your is it outside, more better bigger pillows. More, but a colour pillows. Have a bit more colour in the room.
Guest User
Stayed in Jul 2024
Other
3.0/5
Posted on Jul 20, 2024
Disappointed with our stay here. The photos online are lovely and bright, the hotel itself is not. What we could not believe was when you exited the lift to go to your room, the hallways resembled a penitentiary! Tiled floors, concrete walls, all a dull gloomy colour, solid bars on the meagre windows at the ends of the hallways and the most minimal lighting, making it dark and dreary and hard to find your room number. Not to mention cold and uninviting. No artwork, no decorator items - nothing. The 1 bdm apartment was adequate but the cleaning could be better. Walking to and from the carpark you are looking at all the rubbish bins and the cleaning gear stuffed into see-thru cages - hardly a good look. Would look elsewhere next time in Mackay. A hotel that has some atmosphere.
Guest User
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 28, 2024
The apartment was very nice, was exactly what we needed for our stay. Very clean and tidy, fresh towels every day and beds remade. The wifi wasn’t the greatest especially in the bedrooms. But other than that would definitely stay again if ever back in Mackay.
Guest User
Stayed in Jun 2024
Business travelers
5.0/5
Outstanding
Posted on Jun 19, 2024
There is nothing to comment other than it's part of our policy not to comment on other businesses performance
Guest User
Stayed in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 21, 2024
I've stayed a couple of times at this hotel, and it's always been a good experience. I didn't have a car, and it's an easy flat walk into the city centre, or to do a walk along the river. Coles is not far if needing to purchase food. I haven't used any of the facilities but would recommend this hotel and would stay again.
Guest User
Stayed in Mar 2024
Family
1.0/5
Posted on Mar 27, 2024
Reservations team was adamant that my wife could not change, modify or upgrade the room and cancel the last night to attend her Grand Mothers funeral. She simply checked out early and the room went empty. Ridicules rule and totally inflexible.
Guest User
Stayed in Mar 2024
Business travelers
4.0/5
Very Good
Posted on Mar 27, 2024
spacious rooms, access from room to balcony and fresh air, Clean rooms, spacious bathroom, kitchen and lounge. walking access to city center and riverside walks. Free street parking or access to locked garage.
Guest User
Stayed in Mar 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 19, 2024
The only opportunity to improve I noticed was that the compendium did not have information about local food options and when asking reception, staff had little local food knowledge to make recommendations. Having this information in your compendium with you partnering restaurants/take away would be awesome.
Guest User
Stayed in Jan 2024
Couples
5.0/5
Outstanding
Posted on Jan 5, 2024
Friendliness of the staff very pleasant to deal with and cleanliness of the room were spot on. Parking was secure which is a must these days..Our stay with the Oaks was very pheasant, would highly recommend it