Crowne Plaza Madrid - Centre Retiro Reviews

My husband and I had a wonderful stay at Crowne Plaza. The hotel staff are very welcoming and helpful each time we reach out to them. They grant requests as well. The location though not at the center, is very convenient. Easy to go around by foot or take a taxi just outside the hotel.

Good location closed to Retiro parc and metro But a little disappointed about room not at level I use to do with. Crown plaza

We stayed here and probably worst stay of life 1. No water if you finish existing bottles even if you ask for it 2. We got robbed outside the hotel on gunpoint- no security at hotel and no staff cane to help untill the robbers left. At 5:30pm someone robbed on gunpoint and hotel just stood there on desk and watched!

The hotel is about 5-minute walk to the subway. It is quite convenient. The room is good. Staffs are friendly.

Very good service with great arrangement for early check in as there is room available.

Bed and room : We 3 persons booked a Junior King Suite. Very spacious. The king-sized bed is very large. The most unexpected surprise is the extra sofa bed. It is almost as big as a king-sized bed. My 18 years old son slept the whole bed. He said it's so comfortable. Parking : the hotel is in a residential area. It's not difficult to find a parking space on the street nearby. We stayed two nights and we could be able to park in a green parking lot both days. It's free. Maybe it's not peak season yet (early June) so much more easy to find a parking lot.

Dear [Hotel Management], I hope this letter finds you well. I am writing to express my disappointment and frustration regarding my recent stay at the Crown Plaza Hotel in Madrid, which is part of the IHG Group. I believe it is essential for you to be aware of the issues I encountered during my stay. Firstly, upon arrival, I noticed that the air conditioning in my room was not functioning properly. I immediately informed the hotel staff, requesting that the issue be resolved. Despite their assurances that maintenance would be sent to fix it, the problem persisted throughout my entire stay. This lack of attention to a basic amenity greatly affected my comfort and overall experience at your hotel. On the last day of my stay, as the air conditioning remained unresolved, I had no choice but to request that the window be opened for ventilation. It was disheartening to find myself sleeping in a room with an open window at a supposedly four-star hotel. Furthermore, when I approached the receptionist named Coral to discuss the matter and seek a solution, I was met with indifference and a dismissive attitude. Coral stated that since I had already paid for my stay, there was nothing she could do to address my concerns or offer any form of compensation. This lack of empathy and customer service further added to my disappointment. I would like to emphasize that my intention in bringing these matters to your attention is not to seek compensation or refunds, but rather to highlight the shortcomings of my experience and to encourage improvement in your services. As a loyal customer of IHG Group, I have always had high expectations of your brand and its commitment to guest satisfaction. I kindly request that you thoroughly investigate the issues I have raised and take appropriate measures to rectify them. Additionally, I urge you to emphasize the importance of customer service and attentiveness among your staff members, particularly in handling guest complaints. Thank you for taking the time to review my concerns. I trust that you will address these matters promptly and effectively. I look forward to hearing from you with an explanation of the steps taken to address the issues raised in this letter. Yours sincerely, Mohammed AlJabr booking #***********

Rooms are clean and spacious and equipped with all the amenities you expect from a crowne plaza hotel Located a bit off the main area but within a 2 min walking distance to the metro (which the main way to travel around Madrid) , 10 min walk to Retiro and within 5-10 min walking there are many bars and restaurants Overall a good choice

We (four of us) stayed in the junior suite. The room is very clean & tidy. The surrounding area is very relaxing. Metro station is just 3 minutes away. Of course, if you want to go to the centre, you have to travel 15-20 minutes by metro.

it is an good experience

Very good

Facilities: The facilities are relatively good in the same level. The room is also large enough. There is a parking lot for 25 euros indoors. The restaurant is also good. Hygiene: The hygiene is great. Environment: The surrounding environment is convenient and it is also convenient to the subway. Service: The front desk is very friendly.

There are four stages in the journey, and I am now on the third stage. Madrid is the second stage. This hotel is the best one among the three stages so far!! The room is very clean and spacious. There is a safe and a refrigerator. The toilet is separated into wet and dry areas. There is a circle of mirrors in the toilet, which makes it convenient for me and my friend to move separately. While she washes, I can also put on makeup. There are hand soap/shower gel, shampoo, conditioner, and body lotion. Free water every day!! Super considerate. The service is also very nice. There is a restaurant on the 0th floor. Those who push large luggage can enter from the side door of the restaurant. There are only steps at the hotel entrance. There is a bus stop and a subway station next to the hotel, so the transportation is relatively convenient. You can walk to Retiro Park in the morning. You can also pass by two large supermarkets on the way.

The check-in experience was very good! Arrived on an early flight, and according to common sense, I couldn't stay in, but they still gave me a room very politely, and I went in to rest directly. The reception staff was very warm and meticulous, and must be praised. They answered all the questions seriously. I booked breakfast for five days, which was very delicious😋! The price was reasonable. A very good check-in experience, I will definitely come again. It was said that I would be charged for checking out two hours late, but in the end I didn't ask for it. Thanks to the front desk staff. The room layout is reasonable. See you next time! Definitely come again! 👍👍👍👏👏👏😻😻😍😍😍