Atocha Hotel Madrid, Tapestry Collection by Hilton Reviews

The room was very comfortable, very clean and perfect for our family of 3. Five stars to the wonderful staff who went out of their way to help us, they answered all of our questions with a smile. Without them it wouldn't be possible to have such a great stay.

It was easy to access from Atocha station and the staff were very friendly. The room was clean and comfortable.

The room was very clean. Thank you for recommending such a good hotel. It made me feel comfortable and happy as soon as I got off the plane. The room was neat and clean. Hair dryers and splints are also provided. The four star hotel is very new. At the door is Sofia Retiro Park and about 2 kilometers from the Royal Palace of Madrid. It's really convenient to go anywhere. There is also a train station at the door. What a pleasant first stop after a 10 minute walk

The location and service of the hotel are very good. It is very close to the subway station and is convenient for going out.

The actual situation is not in line with the hotel's positioning. It is more like a short-term rental apartment without services than a four-star hotel. The location is not far from Retiro Park and the Prado Museum, but the area is in a poor area of ​​the old city. The surrounding environment is not good and life is not convenient (it is surrounded by low-end supermarkets and Indian-owned grocery stores). The room design is not user-friendly enough and the circulation design is not good (I stayed in a superior king bed room with a green sofa). The open kitchen smelled bad. The service is a little weird: 1. We stayed for four nights, but only two bottles of free mineral water were provided on the first night, and they would not be provided if we asked for them later. I have encountered hotels that limit the number of bottles of water per day before, but this is the first time I have encountered a hotel that only provides free mineral water on the first day (only two bottles of water for one night and 40 nights? What if they are separated every night? Is there free mineral water every day? Where is the logic?) This has never happened in hotels in Barcelona and Valencia. 2. The breakfast has not been changed in 4 days, and there is no freshly made food stall. 3. I bought new clothes and wanted to borrow a pair of scissors to cut off the label. The hotel asked me to go to the front desk to do the cutting and could not lend scissors to guests. This is also the first time I encountered it. 4. Although some European hotels require you to ask for toothbrushes, they usually replace them when they are used up, but this hotel does not do this. 5. The hotel's air conditioner only has cold air. The temperature difference in Madrid's recent weather is large, and it is very cold in the morning and evening. I asked the hotel how to solve the problem. The hotel automatically adjusted the air conditioning system to only have hot air. Later it was adjusted to only cold air. When we asked the hotel to turn it on to hot air, we were refused. The hotel said that it is not winter and hot air cannot be used... Can't the air conditioner be made so that guests can control the hot and cold in the room? Later, after communicating with Ctrip, I applied with their manager and it changed to hot air, and then it was changed to cold air... 6. Because I have to catch a morning flight on the last day, I need to leave the hotel at 7 o'clock. I don't have time to have breakfast. I want the hotel to deliver meals to the room before 7 o'clock. The hotel replied that breakfast can be delivered, but they don’t know what it will be and how much it will cost. They will only know it on the day... It’s okay if there is no breakfast menu in the room, but do the prices need to be decided temporarily? 7. Same as above, because I have to leave the hotel very early on the last day, and I want the hotel to send the bill to the room for confirmation the day before, so that I don’t have to waste time checking out. The hotel replied that you can check out in advance, but the bill needs to be settled at the front desk, and you cannot see the bill before checkout. This logic conquered me again. In short, I cannot evaluate this hotel in terms of good or bad, I can only say that it is speechless or weird...

A very pleasant stay. Especially the front desk and doormen are very warm and helpful. Will stay here next time. Hope the service level will always be maintained.

We, 2 adults and 1 child, only needed to book a king bed + sofa bed. When we booked this room, it was written that it could only accommodate 3 people (including 2 large beds) and 3 breakfasts. However, we went to the hotel front desk and told us that we had booked 2 rooms. The 2 rooms can be connected through the door, with 2 double beds and a sofa bed, 2 kitchens, and 2 living rooms, which can accommodate at least 5-6 people. Why is the description on the Ctrip order inconsistent with the actual situation? We have passed the last cancellation time and cannot cancel a room. I only stayed in a four-star hotel at the price of a five-star hotel, which was a waste of a room. In addition, the hotel room was close to the road, making it so noisy that I couldn't sleep at night.

The room is a bit small, it's ok in the morning, the room facilities are relatively new

Very friendly service, great location and great facilities