Onefam Sungate Reviews

I would like to share my experience staying at this wonderful hostel in Madrid and give a special shoutout to the staff, who made our stay memorable. Firstly, I have to mention Ricardo, who welcomed us warmly and provided us with all the necessary information about the city. He patiently answered all our questions and gave us some great tips on places to visit, eat and shop. His local knowledge and friendly demeanor made us feel at home and we appreciated his efforts to make our stay enjoyable. Agustin was also amazing, always going out of his way to help us with anything we needed. He was friendly, approachable, and made us feel comfortable asking for help whenever we needed it. His cheerful attitude and willingness to assist made a huge difference to our experience at the hostel. Lastly, I have to mention Javier, who worked the night shift. He not only provided excellent service but also went above and beyond to ensure that everyone was having a great time. Every time before and after going out, he was always up for a conversation, making sure that everyone was in high spirits. His presence gave us a sense of community and his pleasant manner made us feel welcome and cared for. Overall, our experience at this hostel was fantastic, and it was largely due to the wonderful staff. Their professionalism, kindness, and commitment to making our stay as comfortable and enjoyable as possible was greatly appreciated. I would definitely recommend this hostel to anyone visiting Madrid and looking for a comfortable and welcoming place to stay. Thank you to Ricardo, Agustin, Javier and the entire Sungate One team for making my stay so memorable!