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Hotel Puerta de Toledo
4.4/5108 Reviews

Hotel Puerta de Toledo

Madrid|0.5km from Royal Basilica of Saint Francis the Great
El día 03/4 arribamos a Madrid con mí esposa siendo el destino de estadía el Hotel Puerta de Toledo, llegamos a las 5.40 hs aprox al llegar nos recibe una persona de sexo masculino que se encontraba de turno en ese horario, quisimos ingresar por una puerta giratoria que creíamos estaba habilitada , lo cual nos dice que ingresemos por una puerta corrediza lateral automática. Una vez dentro del hotel y mientras yo me ocupaba de presentar la documentación correspondiente , mí esposa se adentra aún más al interior del hall de entrada frente a la puerta de los ascensores donde se encuentra un asiento circular , mí esposa en todo momento contuvo su mochila agarrada de ambos lados y al hacer un ademán quitándose la misma de un lado de su brazo para quit**** la campera y sosteniendo con su otra mano la mochila intentando apoyar la misma sobre el asiento para poder terminar de quit**** su abrigo , es ahí donde suceden los hechos y , en término de segundos siente una estampida de una persona que logra visualizar ( varón, alto , delgado ,tez blanca) que desde más adentro del interior del hotel arremete en forma violenta , a tal punto de sustraerle la mochila de su mano y con la misma velocidad salta pisando los asientos y huye velozmente hacia el exterior del hotel , saliendo por la misma puerta corrediza automática. En ese momento y debido al shock y el impacto violento mí esposa entra en un estado de shock produciendole una crisis de nervios . Al hacer el reclamo a esta persona encargada que nos había recibido, nos dice que ellos no pueden llamar a la policía porque solamente intervienen en casos de extrema violencia y no de hurtos o arrebatos restándole totalmente importancia al hecho!! , por lo que no quedaba alternativa de hacer la denuncia policial en forma personal , a esa hora de madrugada ,no conociendo nada , con el cansancio y frío y despues de 12 hs de viaje. Es por esto que queremos repudiar la actitud DESCORTES, INDOLENTE y DESCONSIDERADA con la que actuó el Sr de de la recepción lo cual solicitamos a la empresa que tome medidas al respecto de esta persona ya que su actitud nos hizo sospechar una franca complicidad con personas extrañas que ingresan y que operan SUSTRAYENDO! y/o ARREBATANDO! pertenencias a los turistas.Cabe aclarar que en la cámara de seguridad del interior del hotel quedaron grabados el suceso relatado . No obstante las viscicitudes de las mismas viviendo esta situación dramática, al volver de realizar la denuncia correspondiente ,esta persona ya no estaba en la recepción del hotel, encontrándose en su lugar la Srta Sandra Zimerman lo cual destacamos su labor y predisposición ya que al tomar conocimiento de los hechos automáticamente se puso a disposición nuestra tratando de tranquilizarnos como también de ofrecernos el asesoramiento y la ayuda en todo momento , para tratar de realizar las gestiones personales correspondientes. Realmente

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Top rated hotels in Madrid

Searching for hotels near Royal Basilica of Saint Francis the Great? Compare room rates and reviews to find your ideal stay.
L&H la Latina Selection
4.4/530 Reviews
Madrid City Center
We had a lovely stay at L&H La Latina. The hotel's location is just superb - very much walkable to most places to visit in Madrid. Clean & spacious rooms, which are cleaned everyday if you wish to & not to forget, the Air condition is brilliant too - not a noisy one. Many bars & restaurants in close vicinity that which come on real handy when you're tired after a full day's outing. I'd specifically like to mention the reception staff (Isaac & Gloria) who were so helpful right from the moment our booking was confirmed. Timely updates to our queries & requests. As it was our first visit to Madrid, they both provided us information on things to do, restaurants to visit & always greeted us whenever we walked past them - something that really makes the difference when it comes to customer service. Massive thanks to both of them for making our visit more enjoyable & relaxing.
Hostal Macarena
4.2/544 Reviews
Madrid City Center
The location is general, the work is convenient to book this hotel, the facilities are better, clean and hygienic, the service attitude is warm, it is convenient to go out for a taxi, the next time you will book this hotel again, the overall satisfaction.
The Hat Madrid
4.4/553 Reviews
Madrid City Center
One of the best hostel I've ever been to. The 8-people shared bedroom was BIG, with beds safely distant. The overall cleanliness of the host was good, the atmosphere was great (with sangria parties going on every night downstairs and Madrid tours every morning) but the best part was the staff: super friendly and ready to help you. The Italian girl working at the reception was lovely! She recommended lots of her favourite restaurants and they were so good. Thank you so much!
HRC Hotel
3.8/573 Reviews
Madrid City Center
A young bearded handsome man at the front desk was warm and thoughtful. Another younger one was not very good. I wanted to print a ticket for Renfe. He also liked to read English. He had to go to Chinatown to print. The location is very good, in Madrid. Next to the palace, walk past several attractions, as well as large supermarkets, the hotel is more sanitary, the night view of the church opposite is very beautiful, will choose here next time.
Petit Hostel la Latina
3.8/554 Reviews
Madrid City Center
My stay at Petit Hostel was fantastic! - The check in process is easy to use.. - The atmosphere is very warm and friendly. - The rooms and bathrooms are great. - It is situated in a very good location to explore the highlights of the city of Madrid. - Rodrigo, the owner was very helpful and great to chat with! I can't recommend enough;
Porcel Ganivet
4.3/5106 Reviews
Madrid City Center
Great hotel, just by the subway, the surrounding area is rich in catering, and the neighborhood is not noisy. Importantly, there are Chinese-operated restaurants and supermarkets around, so it is easy to get help!

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