Guest User
July 12, 2024
This was my favorite hotel in the philippines. Until the last trip where we were blamed for smoking in the room. Which the staff clearly tells you you can do on the balcony. Upon check out, they seen a cigarette butt. In the trash can and then charged me.An additional ten thousand pesos. Asking for the policy on smoking, it states nowhere that the room cannot have cigarette butts and things of that nature within the waistcans. After questioning the staff regarding the fine the Staff constantly told me you could smoke on the balcony.But not in the room. But then continue to find me for smoking in the room, even though the smoke detector did not deploy. I think in front of them about the problem.And they left me sitting in the lobby for over an hour and a half for a manager to contact me. The rooms also lack certain items that they claim. They have some have washers machines some don't. Beware of the bath and the shower they're super. Tall and super dangerous to climb in and out of i'm not sure who designed that, but they need to go back and look at the architecture. For some reason, the first time i've ever seen in my forty years of life, someone decided to put the bathroom lock on the bottom of the door i'm not sure what they decided to accomplish with this, but even when I tried to lock the door it was unlockable. The views are beautiful, however, and the pool downstairs is pretty nice. The spa though sucks, however, because you have to take 2 elevator rides to actually get to where you're going right running around the hotel in a bath robe... The room denies and the layout's good spokennoise but with the recent issues with a ten thousand peso fine For no fault Of our own and the staff leaving me hanging while running away and not confronting the issue.I will not be staying at oakwood again.