Straits Residence Melaka Private Suites Reviews

Response from Property: Thank you for sharing your feedback. We're sorry to hear about your concerns regarding your stay. It's important to us that our guests have a clear understanding of our property, and we regret any confusion about our service model. Regarding the issue with the pillow, our housekeeping team reports all findings to ensure transparency. We appreciate your perspective and will review this process to ensure it is fair and accurate. Your feedback is valuable, and we will use it to improve our services. If there's anything more you'd like to discuss, please reach out directly.

Response from Property: Thank you for sharing your feedback. We're pleased to hear that you found the room to your liking in terms of cleanliness and size. However, we apologize for the issue you encountered with the towel's smell. We'll address this immediately to ensure it doesn't happen again. It's great to know our location provided convenient dining options for you. Your recommendation is much appreciated, and we look forward to welcoming you back for another stay.

Response from Property: Dear, reading your review really brought a smile to our faces! We're so glad you loved the cozy vibes and enjoyed the comfy space. It's fantastic that our customer service added to your positive experience. Knowing you had a great birthday celebration in the suite fills us with joy. Sending warmest wishes to your wife! Cheers :)

Response from Property: Thank you for sharing your feedback. We're glad to hear you found our location perfect! Regarding the balcony door, it's designed to lock securely for your safety and peace of mind. We understand this might have been inconvenient, and we appreciate your understanding of our commitment to guest security and safety.

Response from Property: Awesome to hear! We're always happy to provide a comfortable and cool retreat for our guests. Come back anytime!