Jalan Melaka Raya 2, Taman Melaka Raya, Melaka, 75000, MalaysiaView Hotel Details
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Straits Residence Melaka Private Suites Guest Reviews
3.9/5
Good
10 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.7
Service3.8
Cleanliness4.0
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All reviews(10)
Positive reviews(9)
Reviews with photos/video(3)
Negative reviews(1)
Gilabird
DLX KING TYPE 3
Stayed in Apr 2024
Couples
1 review
2.5/5
Posted on May 26, 2024
Firstly, we expecting this is a hotel alike service apartment but didnt expected is an Abnb.
During check-out, we turned off all lights and aircon as requested by operator. Didn't check fully in room when check-out, housekeeping sent a photo stating that there is blood stain on pillow. Based on the photo sent, the stain is already brown and faded. Does not look like a newly blood stain.
Felt that management using such to claim on laundry services. Not recommended.
Response from Property: Thank you for sharing your feedback. We're sorry to hear about your concerns regarding your stay. It's important to us that our guests have a clear understanding of our property, and we regret any confusion about our service model. Regarding the issue with the pillow, our housekeeping team reports all findings to ensure transparency. We appreciate your perspective and will review this process to ensure it is fair and accurate. Your feedback is valuable, and we will use it to improve our services. If there's anything more you'd like to discuss, please reach out directly.
Mary_96
DLX ROOM TYPE C
Stayed in Sep 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The service very excellent , i found it very easy to communicate with the owner , the facilities all best , i enjoy sitting infront of the sliding door with swimmingpool view , next time come will stay here again 😍
Guest User
DLX KING TYPE 3
Stayed in Nov 2024
Family
29 review
4.0/5
Very Good
Posted on Dec 29, 2024
Good location. Good place to stay. Affordable price. Good experience.
mavis :)
SUITE WITH HOT TUB
Stayed in Jan 2024
Couples
18 review
4.5/5
Great
Posted on Mar 22, 2024
The room are clean and big
But towel got a smell
Nearby got a lot shop to eat
Overall are good. Recommend to book and stay again
6/8
Response from Property: Thank you for sharing your feedback. We're pleased to hear that you found the room to your liking in terms of cleanliness and size. However, we apologize for the issue you encountered with the towel's smell. We'll address this immediately to ensure it doesn't happen again. It's great to know our location provided convenient dining options for you. Your recommendation is much appreciated, and we look forward to welcoming you back for another stay.
Anonymous User
SUITE WITH HOT TUB
Stayed in Nov 2023
Couples
1 review
4.7/5
Amazing
Posted on Dec 28, 2023
It was very cozy and comfy Suite. Booked for wife birthday.
Friendly customer service
We just love it!
Response from Property: Dear, reading your review really brought a smile to our faces! We're so glad you loved the cozy vibes and enjoyed the comfy space. It's fantastic that our customer service added to your positive experience. Knowing you had a great birthday celebration in the suite fills us with joy. Sending warmest wishes to your wife! Cheers :)
Theodoraa
DLX QUEEN
Stayed in Jan 2024
Couples
37 review
4.0/5
Very Good
Posted on Feb 20, 2024
Location is perfect. However balcony door cannot open.
Response from Property: Thank you for sharing your feedback. We're glad to hear you found our location perfect! Regarding the balcony door, it's designed to lock securely for your safety and peace of mind. We understand this might have been inconvenient, and we appreciate your understanding of our commitment to guest security and safety.
myhaniesz jaiz
DLX KING TYPE 1
Stayed in Nov 2023
Business travelers
105 review
4.5/5
Great
Posted on Dec 11, 2023
Awesome place aircon very cool ♥️🥰will come again
Response from Property: Awesome to hear! We're always happy to provide a comfortable and cool retreat for our guests. Come back anytime!
Guest User
DLX KING TYPE 1
Stayed in Mar 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Nice Stayed
Response from Property: Thank you for your feedback! We're glad you had a nice stay. We hope to welcome you back again soon!
Zailushang
DLX QUEEN
Stayed in Jul 2024
Solo travelers
7 review
3.0/5
Posted on Nov 6, 2024
This is an apartment in a hotel, not the same as a hotel! The room is sandwiched between the hotel room, and you can't tell the difference without careful comparison. I only found out after I stayed there that the house number and door color were different from the hotel. Unfortunately, I forgot to take pictures.