Manila Ermita 3-star Hotels

The receptionist who assisted me during check in was very friendly and accommodating. I appreciate the upgrade to my room that I didn't expect. All of the staff are nice. The breakfast buffet is also good. There's a minibar inside the room and the price for the items are reasonable. Really enjoyed my stay. I highly recommend this place.

We'll the stay was very good the staff are amazing and very helpful specially the guy who's cleaning our room for almost a week. All the staff didn't forget to greet us everywhere we see us. And most important the food was good they don't much have choice for foreign guest. but everything is good

It is indeed a lucky hotel. Lots of people on FB recommended this hotel and so we did stayed here. Accessible to USEM. Near to the foot bridge. They don't have free dental kit but it's okay. Staff from guards to front desk to maintenance are very friendly & helpful. Thank you.

We arrived in the early hours and were allocated a very basic double room. It was clean but small with an awful view from the window. Next morning we upgraded to a much bigger lighter room with 2 queen beds & a kitchenette & and we were much happier. The hotel staff were lovely & friendly. Buffet breakfast with Filipino & European food was good. Location was great for bars & eateries & a shopping mall. Good value even with the upgrade charges for a city hotel.

The place is pretty clean. Tha staffs and are very approachable and accommodating. I genuinely enjoyed my stay there.

When we arrived at the hotel, they were very patient and communicated because our English was not good. The fan in the room that was opened first was very noisy and had a very strong odor. They asked to readjust the room. They quickly sent a waiter to look at the room with us until we agreed to adjust to a room we thought was satisfactory. The bathroom did not have any odor. Although the room was not luxurious, it was clean and simple. The service attitude is also very good. It is also close to some major scenic spots and can be reached on foot.

A very good location in this ugly city. Though it was hard to find it. The room is small, service is good. The girls in the room were very friendly. I tried to use public buses nearby and failed, they didn't stop at the ”bus stop area”, wasted time. So only used metro

Conveniently located in Ermita district. The hotel was old but kept clean. Staff is friendly and want to use again.

This is by far the worst hotel I have checked in my entire life. Having traveled in many places and worked in the Maldives in the field of hospitality industry, I have by far experienced the worst customer service a business has to offer through this hotel. They have charged me early check-in of more than 70% of the value of a night's stay without properly informing me. I have emailed them three days before my stay and clarified if there will be an early check in charge and they did not inform me about it. I have communicated two times and I was never informed. They respond to my inquiry so slow like they do not value a possible booking. I arrived with my child (two years old) and they insist I pay the early checkin fee. As soon as we arrived in our room a big cockroach was crawling on the floors I had to kill it for the sake of my baby. I asked to room personnel to clean it. He just sweep it without disinfecting the Floor considering the remains of the cockroach splattered on the floors. My child have to walk barefoot no slippers were provided. The bed has black insects and the room has mosquitoes. There was no real or sincere hear to rectify the matter but just mere apologies. I kept quiet as I have an interview to attend to while I'm there but upon my check out I almost explode in anger. The staff was not able to grasp what I was trying to say upon check out that he has to ask his co staff in front of me ”ano raw?”. I find this very unethical and rude. They charged me for the towel that my kid has stained with candies. No consideration was given to a guest who is early checking in with a child, no appropriate information. I almost find the receptionist behaviour as sarcastic. I have paid almost 5,000 php to a cockroach and mosquito infested room whose staff are inconsiderate. Whenever I go out with my child's stroller nobody will even open the door for me. I wonder what makes them too busy focused on a computer. So far, staying in this place is worst experience and is worse than staying in a low cost motel. Being a backpacker myself and not much picky, I can tolerate the unhygienic cockroach and insects and being charged all the fees like they are too much into collecting money than giving a good experience for the guest but the attitude of the supervisor on that front desk and the whole experience is a nightmare I hope nobody else will experience.

It’s a good place,the security is 24hrs,the lobby is look’s luxury