Marston Green Hotels with Swimming Pools

I was disappointed with the premier inn, I didn't find it up to my usual expectations. It is a self check in area with ”create your own key” for your room by scanning. However none of the check in areas had any cards so not a great start. The room was tired, the carpeting was filthy, wearing white socks this really showed after 5 mins of walking around with no shoes on. The bathroom grout was mouldy and very bad build up on limescale around the tap areas. The bed was comfy as always. Disappointed that barely any TV channels worked, you got the basic 5 channels and nothing else, freeview error message kept asking us to connect to internet. I thought this was standard in a premier inn. The hotel itself was very noisy, which is expected so close to the airport. The bar area was busy and vibrant but the bar itself was wet and sticky. No hot chocolate available, no crips as ”haven't been out back to stock up yet”. Instead suggested we use the vending machine at over £2 a packet! The staff were a little off hand and didn't seem particularly happy. All in all a disappointing stay but it was close to our location and reasonably priced. As I said above, this did not reach the expectation from a premier inn.

This is best hotel good location 24 hr service food also good people also help full but if some one search hotel tray one this hotel this is best hotel

Enjoyed our stay here, the room was clean and had everything we needed. Checking in took a while, but the staff were friendly and helpful.

The nicest part of the hotel is the bar. Other than that I see no reason to stay here. The check-in desks are informal islands, the size of a dinner table where they check two guests in at the same time. So you are shoulder to shoulder with another guest and trying to make out your portion of two simultaneous conversations. When I got to my room, it was warm and stinky. I tried turning on the ventilation system, but it would not work. Called reception, they said they’d send somebody up to look at it. I waited over half an hour, nobody showed, so I called reception again. No answer. Over the next 15 minutes I tried a few more times, still no answer. So I figured I’d go downstairs to see what’s going on. The three reception clerks were just standing there chatting amongst themselves, no guests waiting. I guess they couldn’t be bothered to answer the phone. Anyway, now that I was at reception and explained the situation again, they gave me another room. That room had some really old, worn furniture and was actually a bit smaller than my original room. My punishment for requesting a decent room I guess. We had booked two rooms and the other room was very cold throughout the stay, with the air conditioner running hard all the time. Changing the settings on the thermostat has no effect. Breakfast was mediocre in offering. For a big room, there was only one coffee machine working. The queue was about 20 people deep at one point. Some of the warm food on the buffet was clearly not being warmed and had cooled to room temp, which is probably a food safety issue. We had requested a late checkout, were told 2pm, but keycards stopped working at 1pm. If you are looking to stay here because you want to be next to the shopping mall, be sure to check out the mall’s website first, it is quite small, and does not offer women’s apparel. There is also not much else to do in the area. I feel that this hotel is very expensive for what it has to offer. The rooms are worn out and uncomfortable and the staff that can’t be bothered to put in the slightest effort to make things right. They are probably just as frustrated working in this place as the guests are that stay here.