Guest User
January 3, 2025
After leaving a real 5* hotel in Mecca this was a real down We were dropped outside the hotel and went up some escalators to a series of 3 check in desks manned by 2 uninterested staff. The guy who checked us in was having a right good chat with a friend on the phone as he checked us in and despite getting there well after 4pm our second room was not ready. Room 104 is haram view double and very tight but comfortable bed and stunning view Room 601 is more spacious business suite. Overall both rooms are tired and need of freshening up. Toilet is stained and public areas are grotty. Breakfast was good selection, but be aware no one will help you find a place to sit and worse still when you complain it's dismissed. I waited in line for my morning omelette whilst others kept cutting in. I even said to the chef 'is there no line' and he continued to not care - so I spoke to the breakfast manager who said 'well this happens in busy times, InshaAllah better next time' - the whole point of booking 5 star is comfort and ease and not fighting for food! Of course location is amazing, but there are plenty other hotels which I would look at rather than coming here Pros: location Cons: staff and is dated