To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness3.7
Filter by:
Sort by:
All reviews(63)
Positive reviews(41)
Reviews with photos/video(4)
Awesome stay(8)
Great service(5)
Negative reviews(10)
Guest User
Executive Superior Studio
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Oct 29, 2023
We stayed for a two days and everything was amazing! Very clean , renovated room. Nearly the complex were everything that you need. It’s really close to the beach. This is the biggest beach in the Malta.
6/10
Guest User
Superior Family Apartment
Stayed in Apr 2024
Travel with friends
1 review
2.7/5
Posted on Apr 10, 2024
The main problem with staying at this hotel was the service when there was an issue with the shower. The shower was not draining water properly - you couldn't have the water on for more than one minute before water started leaking out of the shower, into the room, then into the hallway. I was with a group of 4 people, one showered on our first day after a long day out, and we were on the couch on our phones. This is normal to decompress after a long day of being out at the beach and whatnot before dinner. Water leaked from the shower to the hallway to the room with the couch. When we noticed, my friend stopped the shower and I called maintenance about this issue and they said they would send someone. After 30 minutes of water pooling on the floor spreading more, and my friend trying to clean it, I called reception again. They were not kind to me about this issue. They said someone would be coming shortly and hung up on me. Maintenance came after 10 more minutes, and he was quite rude about the issue. He blamed us for the mess, about not noticing sooner, and told us to call as soon as we noticed - which I did! He said he fixed the issue, cleaned up, and then left. He made sure to tell us that we didn't clean it as we should've. This was incredibly rude.
The hotel was fine afterwards - the pools are cool, but the hot tubs are not hot. My friends and I did not get treated kindly even though we were kind to staff, and did nothing to disturb other guests.
This hotel is good for the proximity to the beach and the restaurants around it, but the service is not great.
john joyce
Standard Studio
Stayed in Dec 2022
Solo travelers
4 review
4.7/5
Amazing
Posted on Dec 14, 2022
Great location if like near beach with bus stops 2 minutes walk from hotel. Nice walk (long 4km and uphill) along the beach and up past the red tower with great views of Gozo to the north and lovely coastline to south. The hotel has warm indoor pool beautiful rooftop pool (little windy at the moment but good view across bay and up to well lit church. Great bar downstairs good deals also. Friendly staff throughout the hotel. Meals good at reasonable prices (cheaper than outside restaurant). Gym has easy to use equipment for a good workout. Room was well equipped and clean, my only con was TV was a little small and selection of channels was minimal. Highly recommend. Will go back again
Guest User
Standard Studio
Stayed in Oct 2022
Family
1 review
4.7/5
Amazing
Posted on Oct 24, 2022
Had a lovely stay here at the Luna Holiday Complex, the service from the staff were spot on, the rooms were spacious and clean however could do with a bit of a revamp in the bathroom but all in all, we had a very good stay and would come back here again.
Guest User
Standard Studio
Stayed in Jun 2024
Couples
1 review
4.7/5
Amazing
Posted on Jul 5, 2024
Great, very kind and pleasant staff
The hotel is very clean and has direct access to a mini market, which is very practical.
We didn't use all the services available but everything was great
Original TextTranslated by Google
Guest User
Standard Studio
Stayed in Feb 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Mar 3, 2023
Was very happy with the location, the bus stop is right in front of the door. Several great hiking routes and nature parks can be reached from the hotel on foot or after a short bus ride (e.g. Foresta 2000 or Il Majjistral).
The hotel's own small supermarket was surprisingly well stocked, especially for a vegan diet and the price was totally fine.
All of the employees at the hotel were very friendly.
The only downside: from the corridors there was always a lot to be heard in the room (every door that was closed, guests speaking, the cleaning staff...).
Original TextTranslated by Google
balti abdallah
Standard Studio
Stayed in Jul 2023
Couples
1 review
1.5/5
Posted on Jul 16, 2023
I do not recommend
zero staff
Towels they don't change them for 3 days
Fridge with a lot of noise
We can't sleep
Water not adjustable either too hot or too cold
Air conditioning with a lot of noise
The icing on the cake 11 a.m. they kept knocking to get out
Overall very bad experience
Original TextTranslated by Google
Guest User
Standard Studio
Stayed in May 2023
Business travelers
5 review
1.0/5
Posted on May 6, 2023
It is far away from the bustling area, the bed in the room is small and there is no quilt, and there is no so-called exclusive beach. Friends choose carefully
Original TextTranslated by Google
Kbityg
Standard Studio
Stayed in May 2023
Solo travelers
6 review
4.0/5
Very Good
Posted on May 13, 2023
Good hotel very well located, it has a mini supermarket on level -1 and there is also a nautical diving center which is very interesting for activities. The swimming pool on the sixth floor is amazing. You have the beach less than 500m away on foot which is excellent. Unfortunately I spent four nights in this hotel and my room was only cleaned once at least the cleaning lady only made the bed and not cleaned the room. The sheets were never changed during my stay and the towels were only changed once, which is very deplorable for a hotel.
Original TextTranslated by Google
Guest User
Standard Studio
Stayed in Feb 2023
Couples
1 review
4.2/5
Very Good
Posted on Feb 15, 2023
The super large room and the super comfortable bed, as a drawback the television had no signal and no one speaks Spanish at reception, but a super good stay.
Original TextTranslated by Google
Guest User
Standard Studio
Stayed in May 2022
Solo travelers
1 review
4.7/5
Amazing
Posted on Jun 2, 2022
The hotel is perfect (facilities, food, proximity to public transport, proximity to the beach) but a major downside soundproofing not appropriate if customers lack discretion, civility to respect the rest of others!!
Original TextTranslated by Google
Clint M
Stayed in Nov 2024
Family
3.0/5
Posted on Nov 5, 2024
The Luna Holiday complex deserves its 3 star rating. The hotel itself is clean, the rooms are clean and reasonably spacious. We stayed in one of the Superior Family Suites, but don’t let the description fool you. There’s nothing superior at all. At best it’s an average suite. I can’t fault the staff at all. They are all friendly and professional. The Sky pool (over 17’s only) is nice, and the views are good. The family pool on the ground level is good if you have small children, but it was far too hot for me. My wife and daughter used it, daughter was 16 on our visit, so not allowed in the big peoples pool. The only downside for me was the coffee at breakfast, it’s awful. There is also live entertainment in the lobby area. Don Toninos bar is pretty good too, and prices are on par with the rest of Mellieha. If you do go to this hotel, beware there are building works at the back of the hotel, and there is occasional noise, but it’s not too bad. I would recommend trying to get a room at the front of the hotel as the view is much better. We had our room at the rear. As I said the hotel is ok, and on the whole we enjoyed our stay there.
6/34
Guest User
Stayed in Nov 2024
Other
2.0/5
Posted on Nov 20, 2024
The complex was generally quite nice. However the on line photos are misleading. Our bathroom was old and dated and in dire need of modernising. The balcony door did not lock and we had to ask several time to have it fixed for security. The aircon had a bad smell when running so we had to switch it off for the duration of our stay leaving the room cold and feeling damp. Overall our stay was OK but I would not stay there again.
Guest User
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Nov 16, 2024
We had a fantastic 2 week stay at Luna. Our studio room in block 4 was extremely well kitted out with everything we needed. Plenty of storage, step down shower that was huge & a balcony over looking the front of the hotel with a view across to the church. Our room wasn't ready when we arrived however we were able to leave our luggage securely & use the hotel facilities. The roof top pool terrace is a fantastic adults only sun trap with a bar for drinks/snacks. We didn't use the family pool so can't comment on that. There was entertainment a couple of nights a week down near the bar & it's a short walk to plenty of restaurants or you can walk 20 mins uphill to the main town or catch a bus fairly cheaply & the buses are very frequent. All the staff - reception, housekeeping & hospitality were polite, friendly & helpful. There is a mini market which was well stocked on site plus also a gym & dive center bit we didn't use them. Can highly recommend getting a meal at Salia which is a restaurant near the roundabout where you can get a 4 course meal with unlimited house drinks for €32.50 per person. We are hoping to return to Luna & want to thank them for such a fantastic, relaxing stay 😊
Guest User
Stayed in Nov 2024
Other
4.0/5
Very Good
Posted on Nov 15, 2024
I had a amazing stay the staff are really wonderful especially the bar man in dol tininio ....and the Irish woman her name was sinead I think she was a great help so chatty and friendly with alot of information about the island ..to all your staff keep up the good work