The Claremont Hotel

A terrible experience at the restaurant. Bad food and terrible service! We order tuna navhos and 3 orders of tacos. All the tacos were cold! We asked to heat the tacos and it took a long time. Only when we asked to cancelled the order, they bring the food. It was the kind of meat they sell in packets in the supermarket… will never come back!

I am generally not someone that will leave a comment or review. However, I must express my complaint about my experience with their unprofessional staff. We checked out of the hotel yesterday, my sister left her phone in the room. She did not realize that she left her phone until 40 minutes prior to boarding our plane. I called the Hotel at 6:23 to confirm her phone was in the room. A staff member at that time said that they will check and call me back. We get off the plane no missed calls or messages had been left. So I took it upon myself to generate the call only to speak with Vanessa that was totally unprofessional. However, she did confirm that the phone was there and that we would have to send and/or schedule a carrier to come and pick the phone up to be shipped. So, today I called the Hotel to obtain an email address to so that I can email them her shipping label for her phone. Wow, I was not expecting the next chain of events that was about to transpire. Vanessa answered the phone and as I was explaining that I had called yesterday, she immediately interrupted me saying “Yes, Yes, Yes “ all while I am speaking. I then explained to her that she was being rude and disruptive- she then started to heighten her voice saying “Excuse me, excuse me I am not being rude very loudly. I said that I can’t get a word in edgewise then she hung up in my face. So, I called back and she was like Yes, so I then became livid and started to use some choice and asked to speak with someone else for assistance and to voice my complaint. She then proceeded to hang up in my face. I called back and she said that the person to voice my complaint with will be in tomorrow and hung up. I will never book this Hotel for a vacation stay ever in my existence on earth.

Had a great time at The Claremont in Miami Florida! Roxanna at the front desk was amazing and house keeping were awesome and friendly. Great vibes all day no matter the time. We will definitely come back!

Great location with very friendly staff. Wifi included. Being refurbished but i did not hear any noises during the daytime. If you wnat a quiet night at weekends request a room at the back because the place is thriving at weekends and is a tad noisy til about 1am. Great place to be if you love nightlife

Sadly I was disappointed by this little hotel with a lot of potential. Front desk staff was very friendly. The decor and up keep are lacking. It is being renovated but not sure it will be keeping with the deco theme. Room furnishings were tired and old looking, bed and sheets were very clean. It smells musty and like **** or pachooli oil? It wasn’t just this hotel the whole area may have peaked in the 80s. Lots of closed stores and unkept areas and hotels. It’s a shame because the architecture of the area is so beautiful. Time to shine it back up. Pool looked clean did not swim but deck furniture was faded and not set up nicely. They offer chairs on the beach (short walk and very nice) water and snacks in room, 20% off meal at hotel- no room service and bar in lobby is not connected to hotel so you pay them separately. Warning if you don’t like hookahs out front at the restaurant tables was a total turn off for us.