Guest User
April 7, 2024
When I entered the hotel with my family at midnight after a very long journey, we were greeted by two unsmiling and unhelpful receptionists at the reception, and the nightmare began... They said that our room, which I had booked 1 month ago through trip com and paid for including breakfast, was not booked and had not even been paid for.
Even though we tried to show them our payment receipts and vouchers many times, they did not even want to look at them. Their careless and uncaring attitude was very bad.
In the end, I had to pay the fee again to get rid of the midnight nightmare. Although I contacted Trip Com because they did not have an authorized manager, they could not help until the next day's noon. When we went to breakfast, there was a fee problem again and finally they said they found your reservation now.
The shower taps in the room do not turn on, the rooms are old, I definitely do not recommend it. The two male receptionist staff were incredibly indifferent, but even if they tried to help us at night, I would still pay again... in short, they caused us to have a bad start to our Miami trip.
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