The hotel overall was just okay, some finishes were starting to look worn (stone floor on the lobby steps, bathroom fixtures peeling)... When we arrived, we went up to our room which was 72 degrees, I checked the thermostat and it was set to 56, so I set it to 66 as that is the temp we normally we sleep at. There was mismatched furniture on the patio, but the view was beautiful if you looked beyond the beach restoration taking place (more on that shortly). It was clear, the only way to get the room cooler was to completely close the curtains (not just the sheers) but then why am I paying for an ocean front room? So, we closed the curtains and went down to the pool. It took 45 minutes for our drinks to be delivered and 1h25m for our food. The waitress blamed everything on the new menu and that the team was struggling. We headed back to our dark room to change for dinner. Once we had our showers and I used the hairdryer for 10 minutes, the temp climbed to 73 degrees. We headed out to dinner and then had drinks in the lobby upon our return. Once we got back to our room around 9pm, it had gotten down to a balmy 71 degrees. We tried to go to sleep, but just our being in the room was enough to take it back up to 72 for the night, it was miserable. At 9am we went to the front desk to talk to them about the air conditioner not working and they said they would have someone take care of it. We left for the day after breakfast and did not return until almost 6pm and guess what, the room was still 72 degrees and dark. So we went back to the front desk and they were very sorry and gave us a $100 credit and would waive the resort fees. They said they would send someone up while we went out. That night we went to Nobu, we were one of the few people that were dressed appropriately, most were in shorts and football jerseys. There was a 2-3 year old child jumping up and down on the chair yelling and her parents just ignored her, she did this our entire meal. The restaurant Manager gave a glaring look to the child, but never spoke to the parents. She noticed we kept looking around for our waiter and came over and had to take our 2nd sushi order as our waiter was not around for over 20 minutes and it took 40 minutes for our 1st order to get to the table. My husbands 2nd cocktail did not make it to the table until desert, not at all what we had hoped for when paying over $300 for dinner. After dinner, we went to another bar to listen to some music, we did not return until just after 1am and still no improvement on cooling down our room. We talked with the night Manager and he said he would send someone up in 5 minutes. After 25 minutes (almost 2am) I had to go back downstairs to let him know no one had come up, so I waited in the lobby until the Engineer was in the elevator with me. He got on his ladder and said the temp coming out was 69, but it was just the bed side of the room that felt warm... and the thermostat was probably just registering the warm side... it w
Very Good
113 Reviews