The Westin Palace, Milan Reviews

Super good location for us , walking distance to Milan Centrale & sightseeing bus stop, It’s not a new building, but still good maintenance , We did comfortable staying

Good location close to republicca metro station but toothbrush was not ready in my room; and the toothbrush was malfunctioning. Other than that it was ok overall.

1. The room I was given was totally off from what I booked.  Thank you to the patient front desk staff,  the issue was resolved after 2 rounds of changes. However the room was not as new as shown in the trip.com picture which I booked the room from.  Compared to Korea, it was really a disappointment  2.  Toilet bowl was shaky and took 2 days for hotel to fix it and by then we were about to leave. 3.  Stains were found in bedsheet and our towels. 4. On our last night stay, we wanted to have a drink at the lounge..we were told due to a private event we need to pay a surcharge of 20euro each if we wanted to be seated in.. as hotel guests I don't think this is acceptable.  After much waiting, then we were told we could have our drink at an alternative lounge but why didn't we being told from the start? The alternative place was at the hotel lobby with little attention given and I got to take the menu myself to my seat! Is that something to be expected from a 5 star hotel like Westin?

Great location, you can see the Dumo from your room. The Terrace is beautiful you can see the

Amazing，always love this hotel with fantastic service and environment

It is well located but hotel looks abit aged. Otherwise it's a generally functional hotel. Price a little high though.

Nothing much to expect.

Clean, clear room. Really convenient location.

Super nice hotel, like a palace. Highly recommemed for those who visit

Very nice breakfast 😋

Worst Westin ever

Very nice location

Very satisfied. The restaurant can see the cathedral. The breakfast is rich.

! ! The service is extremely bad. Don't stay here. 1. The disabled room was given to me. After changing rooms, I was still given a disabled room. The shower in the bathroom has very little water. I can't take a shower! ! I can only hold the shower head with my hands to wash! ! 2. The room type I booked includes breakfast! They didn't proactively provide a menu. I asked three times before they were willing to provide a menu. 3. The room service is very bad. Look at the bath towel in the picture. This is cleaned. 4. The knocking sound of the room service is like robbery. It's very scary. A girl wouldn't dare to open the door if she was alone. 5. All kinds of mirrors in the room are very dirty. There are no signs of cleaning all year round. There are so many hotels in Milan. There is really no need to come to this one to suffer.