Extended Stay America Select Suites - Omaha - Southwest

Stay Away The Caucasian young man was friendly and courteous. The black lady was never at the desk and very of no help when she was at the desk. My stay was cut short and I requested a refund for remaining the remaining week on my reservation and was denied. They kept $600 that rightfully belongs to me. So now I have to waste time and money to take this establishment to Small Claim's Court.

Terrible Room was not clean

The place have the worst service We got there after 11pm no attendance had a sign to use the phone and call this number for assistance so we did after we hung up we heard the phone ring behind the counter then guy pulled up the counter door it's it's seems like why your we checking in so late. Then in the morning the counter door was closed again we call again got hang up on so we slide the room key underneath the counter door and left.

Never ever ever stay here. Awful!! No night staff for check in. Even though I had called earlier in the day to let them know I was going to get there late, the maintenance guy didn't want to come to check me in. He had to drive from someplace, so not on site. He did come to check me in, but refused to let me read the documents I had to sign to check in.. wouldn't give me the key card unless I signed. 🙄 When I got to my room, it hadn't been cleaned at all. So I called down to the operator and he tried to have the maintenance guy come back to give me a different room, but he refused to come back. The operator told me I'd have to wait till 9am to talk to someone in customer service and there was nothing else he could do. I told him he could get me a room at another hotel. So he did.. then charged me for that room too. I got to the new hotel and my reservation had been cancelled as a "no-show" because the operator hadn't called the hotel to say I was coming. I got to the new hotel about half an hour after the reservation was made. (I got lost while driving.) The app won't let me upload pics of the uncleaned room, or they'd be there.

The bed was to small and chairs

This place advertises itself as having "a full kitchen." Yes, it had a stove top, refrigerator, microwave and sink - but NOT ONE SINGLE utensil, plate, cup, pan, or anything else. Not even a coffee maker. There were two ice cube trays in the freezer - probably left by someone else. There was no hair dryer, not even a bedside lamp (the only light was the overhead ceiling). I will never stay in Extended Suites America again!