To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.5
Service3.8
Cleanliness4.2
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All reviews(13)
Positive reviews(10)
Awesome stay(5)
Negative reviews(3)
Guest User
Standard Double Room
Stayed in May 2024
Solo travelers
1 review
2.2/5
Posted on Jun 3, 2024
The room I occupied smelled strongly of sweaty feet it emanated from the carpet which felt sticky and had various bits of litter and whatnot on it it definitely had not been hoovered after last guests, old used soap on stained bath I won't go on, the room was filthy, there was a dog in the room next door that barked every time I moved, I checked out after one night and found an alternative hotel because it was so bad, I wouldn't have stayed the first night but I arrived too late and tired to find somewhere else, it is the dirtiest hotel I have ever stayed in,and why are dogs allowed in hotel rooms of people who don't want to sleep in rooms that dogs have slept in, from Peter Richardson
Guest User
Standard Double Room
Stayed in May 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on May 25, 2024
Very positive experience, spent a few nights. Will be happy to return. Strongly recommend.
peter ashley
Executive Double Room
Stayed in Apr 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Apr 21, 2024
We have been coming here for 8 years 10 x a year
It comfortable .clean value for money
The breakfast are very good as is Evening
meals it has a bar
There is entertainment some nights
If you lucky bingo
You can bring your dog it's great it's in it own grounds
So walking dog is good
Free parking
Staff are very friendly and polite
Robert who is in reception will go the extra mile for you
Ask him for advice he is always happy to help
You can order takeaway food
Taxi
Go in to preswick Town great place with a witherspoon pub
5 min drive
Peter
Guest User
Standard Double Room
Stayed in Apr 2024
Couples
1 review
4.0/5
Very Good
Posted on Apr 15, 2024
Pity hotel was undergoing refurbishment. However, having been many times we were happy to be there and we are always well looked after. Food was better this time.
Guest User
Standard Double Room
Stayed in Jul 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Aug 27, 2024
Great location and very convenient for my needs. Highly recommend
Guest User
Standard Double Room
Stayed in Sep 2023
Couples
1 review
2.5/5
Posted on Oct 1, 2023
There was a funny smell coming from our corridor and room but it went away after a while.
The water pressure was really weak. It took around 50 minutes to run a bath.
WiFi at £7 for 24 hours per device is shocking. Especially when the signal isn’t that good.
Other than that and the slow service of bar staff, we both enjoyed our stay and will probably be back again!
Laura Connell
Standard Double Room
Stayed in Feb 2023
Couples
5 review
4.2/5
Very Good
Posted on Feb 13, 2023
Great hotel . Just pity bar and restaurant were closed . So had to go out each day
Guest User
Club Single Room
Stayed in Jul 2022
Solo travelers
1 review
3.0/5
Posted on Jul 23, 2022
Basic hotel for what you pay for. T.V was old and tiny with 2 remotes to try and work it. Double wall socket didnt work either.
Vaughan Davison
Standard Double Room
Stayed in Jul 2022
Couples
1 review
2.5/5
Posted on Jul 12, 2022
Just stayed overnight only. Unfortunately tripped over a bollard which shouldn't be there outside reception area.. Driven to A and E Ayr to have X-rays and treatment for left hand laceration penetrated by tarmac when I hit the ground. Treatment s ongoing 8 days later and will be for sometime. Reported it next morning where previous staff although aware had not communicated with shift change.
Guest User
Standard Double Room
Stayed in May 2022
Couples
1 review
3.2/5
Posted on May 16, 2022
Hotel was okay for a older building. We asked on the booking form for extra pillows but never recieved them on asking for them we were told they are £3 a pillow which should be made aware on there website also the wifi is quite expensive at £7 for 24hours, also the hospitality tray or toilet rolls had not been checked on and refilled and we had to go back to the reception to ask for these to be filled up and was given a bag with these things in it also felt some of the male staff are not customer friendly on the reception desk
Guest User
Standard Double Room
Stayed in Jul 2022
Family
2 review
4.5/5
Great
Posted on Aug 20, 2022
Great for a night to sleep on a road trip. For couples and family friendly.