Guest User
October 16, 2023
When we arrived at the hotel, we were told that the hotel was full that day and there were no rooms available, but the key was that we had already paid for the room in full before departure. It's so outrageous. After paying the money to make a successful reservation, there was no room to stay. We were arranged to a hotel next to it. The area was more than half smaller. It was the most ordinary room type. Moreover, normal conversations in the next room could be heard. It was already past 10 o'clock at night. We were still negotiating with the hotel. The hotel manager's attitude was also very contemptuous and gave us a very bad experience!
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