Hotels Near Mary Queen of Hearts Sanctuary in Montreal

The hotel is very good, the location is close to the airport, clean and tidy!

We stayed during Covid-19. We chose this hotel because of its proximity to La Ronde. The parking is excellent- there is a small surface lot out front and a large surface lot out back. This is important for us as we have a big lifted pickup truck. There was plenty of room for it to park! The lobby is cool and looks like it would be fun during non Covid times. There is a plane hanging from the ceiling and pictures of planes all over, which we’re fun to see. Staff was great. We saw them cleaning frequently and they always had masks on. Hand sanitizer is everywhere. The bar & restaurant are closed. The pool and hot tub were open and did not require a reservation. They asked us to wear masks on the pool deck if social distancing wasn’t possible. We used the pool twice and were the only ones there both times. Pool towels were available at the pool. The room was a good size- two queen beds and a desk. Newly renovated and decently clean. We did a good clean of all touch points with Lysol wipes when we arrived, just to be safe. There was a fridge. There was a microwave on our floor but not in our room. There were 3 sets of towels in the room. We had to change rooms our second night. We were originally put in room 409 and there was a rambunctious family in 407. Starting at 7am, the kids were running up and down the hall, the door was banging, over and over. We sleep in so we were not impressed. We asked if they were checking out & were told by a lovely front desk clerk that they were there another night. We asked to move and she moved us to 621- it had a lovely view of the river. She commented that the hotel was quiet so there were lots of choices for quiet rooms. Strange that we weren’t spaced out at the start of that was the case. The second room was much quieter and we slept in until 10am without hearing a peep. The hotel is only about 10min to La Ronde amusement park by car, which was the purpose of our visit. We will be back again.

We chose this hotel because we wanted to be in the centre of Montreal and we needed a crib or playpen for our baby and the website said they had them free. - Lack of communication: I tried to reach them via Expedia many times and they never answered me. - One of the men at reception was very rude with my husband and he didn't know if they had playpens and my husband had to find one and a mattress for our baby in their storeroom. - Poor cleanness: the bathtub was either dirty or old but it had some yellow spots where I didn't dare to sit my baby; the windows were dirty too. - The parking lot must be very small because we had to park at a different location and didn't even offer us to do it in their building. + Beds were comfy + We could use the microwave at the restaurant to heat our baby's food. + There was someone at reception who could speak Spanish and was very friendly. + It is close to the centre and lively areas.

Apart from the first-class location, the hotel has nothing to recommend it. It is a few hundred meters away from the Lanzhou Beef Noodle Restaurant, a popular place in Chinatown, and not far from the Cathedral of Our Lady. There are no attractions around it! The only problem is that the hotel facilities are too old, the room has no windows and smells too bad!

We had a good stay and it was the perfect location, lots of places within walking distance - shopping, restaurants, concert hall. We had a small issue with the heat and adjusting the temperature and the elevator was just okay but would stay here again if passing through. Staff was very helpful checking us in and answering some questions about places in the area.

Don't recommend this hotel. This hotel doesn't even deserve 1 star, should be -5 (negative 5) out of +5 (positive 5). Unless you plan to pay a high price for a ”slump” experience, look no further, this is it. My first time to Montreal and will not visit again because of terrible experiences in this hotel. Reasons: 1) Did not honor what's advertised. Expedia stated that it offers valet parking, but it's not. It's self-park. I would not have stayed in this hotel had it not listed ”valet parking” as part of package price. 2) Concierge staff, Mikal, provided unclear and vague information on garage entrance location. Had to ask three times before Mikal walked a bit further to point the side entrance. It's off the street, had he not pointed it out, I would have missed it. I did not see it when I drove by when arriving at the hotel. 3) Made no efforts in guarding customer confidentiality and data: Lack of clear boundary on who can and can't stand behind the front desk counter: This made me feel uncomfortable seeing how any staff, housekeeping, security, front desk, guest services, even manager, Tamara's friend could stand behind the front desk counter to look at any computers and customers' information and data. This could come across as careless handling of customer confidentiality and data. There were two boxes with customer room assignment and data at the counter, even guests in line would easily access if they want to. At one point, there wasn't any staff at the front desk or in the lobby, all gone, with guests waiting, which if they want, they could easily access customer info. The hotel staff don't seem to care. For example, when Tamara checking me, Carl, Jason, Axel, Mikal and Tarama's friend all came over to peek over Tamara's computer with my profile and data on the screen. 4) Lack of sensitivity and priority: Housekeeping Carl, Front Desk Staff: Axel, and Jason, Concierge: Mikal, Manager, Tamara, were all busy doing their own things. At one point, there were 12-15 guests in line with Jason working alone while other staff focusing on other tasks rather than checking in guests to clear the waiting line. 5) Tamara offered me an upgrade, which was a terrible upgrade. Gave me things I did not need and a run-down and dirty room full of issues: hairs all over, dented walls, dented refrigerator, dark room, dirty sinks, food residuals on the chair, dirty carpet, warm (not hot) shower temperature, dusty surface, dirty walls., lack of enough electrical outlet, and many more (recorded with videos). 6) Negative attitude by some staff such as Axel, accusing me being disrespectful and screaming at him when I was not. He hung up my phone call abruptly three times when I called from the landline to raise cleanliness issues after arriving the assigned room. Axel also did not practice active listening. When I called I was hoping they could help locate a clean chair. Axel did not wait until I was done talking by cutting me off saying, ”Jason, seems t

OVERALL: I stayed here for three nights while I attended a conference. Overall I thought it was a fantastic place and would not hesitate to stay there again on a future visit to Montreal! ROOMS: Extremely clean, new, and refreshed. Beds were comfortable and a variety of pillows (firm vs. soft) were provided. There were ample outlets (standard electrical and USB) at the desk and bedside lamp, just as you'd need. Lighting was good. Two soft white robes were provided and housekeeping was consistent and great. My only quibbles on the room (638): The window faced an alley way/side of a building, and as such, there was basically no view and no significant natural light. In addition, the location of the toilet and the bathroom vanity were such that there was insufficient leg room while seated on the toilet -- and I'm 5'3”! For future stays, I would simply work to avoid that room due to those issues. SERVICE: Everyone at the front desk was lovely! Very helpful at check-in as well as departure (I required a very early taxi ride -- they helped me think about timing and also called the cab for me). Extremely courteous. OTHER: There is a little café (Les Moulins la Fayette) inside the hotel which serves great coffee and fantastic pastries. Staff were lovely and friendly. LOCATION: Directly across from the conference center -- I went in March and didn't even take a coat to the conference, simply dashed across the street! For meals, there are countless delicious restaurants within a 5-minute walk.

I came for a medical training in September 2022. - Bad customer service. Dubious practice on room rates. When I first booked in June, I was told I could book with a preferential rate from the training organiser. It turned out the preferential rate was more expensive than booking at the hotel directly (you get 15% discount if you stay more than 3 nights). I called the hotel, and the lady in charge said they couldn’t do anything, she wouldn’t apply the 15% discount on top of the conference preferential rate. That seemed fair to me, as I understand hotels lost a lot of business during the pandemic and tried to balance the finances. At that time I booked a room with 2 queen beds but I wasn’t sure if my husband and son would join, so I declared it would be for 1 adult only. In September, I contacted the hotel and asked to update the room occupancy to 2 adults and 1 child. THEY CHANGED the room rate and rose the price (instead of less than $1000 for 4 nights, it went to $1300!). When I asked why, they said bc I changed the booking, so they update to the new rate at the time of the change. It is still exactly the same room! I don’t mind paying more in taxes bc more people stay in the same room, but changing the rate, when they knew I was part of the conference and wouldn’t change hotel, was a bit lame… I called the same conference lady and asked if I could revert back to the conference rate. She said no, bc the conference rate has expired and she wouldn’t give it as a commercial gesture because she gets commissions on the bookings… what a bad customer service! Not sure if it was done on purpose, the room I got was a room just outside the elevator, so noisy… And we checked in, the 2 people in front of us complained very loudly about the hotel… - Room not clean and missing toiletries The beds and pillows were comfortable. They didn’t have a duvet cover, but 2 flat sheets… the duvets and the pillows were yellow from stains. The bedside tables were dusty. Carpets dirty (not the same colour, although the same patterns, as the ones in the corridors). In the bathroom, there were only soap bars, no shampoo or conditioners. I only got them because one morning, I saw a cleaning lady in the corridors and asked if she had any shampoos etc. To my surprise, she did and gave them to me. - Conference rooms neglected We had tea/coffees and pastries in the morning of the first day… but they were not refilled after lunch or the days after… unless we asked. And even after asking, we wouldn’t get hot water for tea… The toilets near the conference rooms either had missing hand soap or missing paper towels to dry your hands…. I get it that the hotel wanted to save money after being under occupied during the pandemic… but for a 4 star hotel, I expected better and better customer service. The hotel is well located, in the city centre… but I won’t be back if I have to come to another conference in Montréal.

There isn't anything near here except for the airport but it was nice being close to the airport for a good night's rest before flying out. The hotel would also be good for a business trip if you have to stay in the area and have a car. It does take about 20 to 30 minutes to get to the city from this hotel. The check in was quick and the hotel smells and looks clean. The room we stayed in needed a little help as the toilet paper holder was missing it's bar, the mini fridge was missing and the screw holes were quite visible and the some towels were quite frayed and in need of some replacement. The pool and hot tub were at a good temperature and there was lots of natural light in the area. There is a bathroom nearby which you can change in and the hotels are in the pool area. The TVs are pretty new but we couldn't find anything to watch so I would recommend bringing your own HDMI adapter. The hotel could do a better job for changeover of hotel rooms as the clocks showed the wrong time and the one went off unexpectedly at 6 am. There are better options in the city but if you are just going through Montreal or need a place near the airport this is a decent option for that and there is lots of parking.

Very good hotel close to airport. Would definitely return. Pros - amazing staff that are very customer focused (kuddos to the manager and training given) - this is a major differentiator - good gym that has descent equipment - whilst no restaurant or room service, basic food options available next to lobby - shuttle every 30 min to airport (with excellent driver that is also client focused) - good treatment of Ambassador and BonVoy status traveller’s - very good wifi - relatively new hotel Cons - no room service - no hot breakfast - pool has no sauna