Ibis Mulhouse Centre Filature

Hotel is in an ok location but the rooms are as small as cupboards so no comfort in the room.

Staff at the reception did not speak any english, they tried to communicate with google translator. They were all extremely rude and unprofessional. We were traveling with a 4 months old baby, requested a baby cot in advance and also called them on the phone. When we arrived there was no baby bed in our room, we requested it again. They said they only have 2 beds and 4 babies in the hotel so they are unable to provide one. They said they don't care where our baby will sleep and were extremely rude. At this point it was around 7pm and too late to find another hotel. After speaking with several people they brought a bed from another hotel around 8 pm. Baby had to go to bed too late. The bed was without a proper mattress or bedsheet, and the top part of it was missing. I requested it the next day again, spoke with 5 different people, all of them were rude. At one point the receptionist called someone on the phone and gave the phone to me, the caller said she is not responsible for this hotel and cannot help. Then someone arrived, supposedly a manager, who came to talk to me. His english was bad, did not introduce himself, did not apologize for the staffs behavior from the previous day. It could have been anyone, not a manager. At this point I just gave up any communication with them. I used several beach towels as a mattress for the cot. The room doors are super noisy, and the silverware was dirty every day.