Guest User
July 1, 2024
To whom it may concern: My wife and I booked a four night stay with hopes of enjoying ourselves at your facility and the beach at Myrtle Beach. We arrived Saturday June 15th 2024. The room was not ready until after 4:00 pm. As soon as we checked in and received our keys, room 603 we quickly changed and went to the beach. Later on (approximately 8:00 pm) we returned to the room where we found that the plumbing above us was leaking from the ceiling into our bathroom and there was a very foul odor. We called the desk and a maintenance worker came: he caulked around the base of our stool (it was loose and rocking - wax ring seal was surely compromised). Then he went upstairs and later returned saying that the tenants above had merely splashed water on the floor. Unfortunately this leaking occurred more than just the one time . . . *I would recommend checking the plumbing for leaks. Also, I noticed that the tub in our room has a crack in the base that might result in leaks to the room below. Also, housekeeping came with a can of spray scent to attempt to cover up the obnoxiuos smell. We refused as this would not stop the smell but add to the overall unpleasant odors. Both my wife and I suffer from allergies and could not stand to have this done. The room does not have sufficient electrical outlets as I must use a CPAP and my wife has to use a fan = we could not find enough outlets. I asked for an extension cord and never received one. There was no table or luggage rack on which to place our luggage. Only one chair. The carpeting is filthy and now so are my socks. The curtains do not block the exterior light. The neighbors stood outside our a/c unit smoking and the smoke was drawn into our room. The television is not operating correctly as it gets loud then soft intermittantly throughout all shows and even the commercials. This location is poor as the area is apparently a party zone: loud music, noisy people, loud cars, etc. The freezer in the refrigerator is iced over and should be defrosted. There are no amenities to speak of: no coffee, cups, pool towels, anything that we are accustomed to in normal hotel / motel stays. This stay was so bad that we had to cancel the last three nights and go elsewhere. My opinion is that this place is overpriced for the offering, I feel misled by the staff member who I called and made the reservation with on the phone, etc. *I would have canceled the first night after we realized that the situation was so bad but was told that there was no refund available, it was too late to try and find another place to spend that night, and frankly, we were very tired. I don't really want to complete the survey on line because I don't want to run the place down - but I don't feel that I could give it a very good rating as I have nothing good to say. Initially I was charged a $168.27 Deposit and then I was refunded $7.89 for a net charge of $160.38. I was told that there would be a military discount upon p