Regenta Arie Lagoon Negombo

when we walked into the hotel, we saw a lot of people playing in the swimming pool, some women wearing skirts with black scarfs on their heads, men wearing T-shirt, they playing, laughing, even eating in the water, making the water disgusting, we were totally shocked! there's a restaurant in the hotel, they were holding a party from evening to midnight, playing music every every loudly! there was a machine just close to the room, I don't know what kind of machine is, I took a picture, it made noise loudly just liked a big truck driving pass your room all the time . Mosquitoes are extremely abundant in the room, but there's no mosquito net or mosquito incense. you can imagine the disgusting pool, the loud noise all the night, abundant mosquitoes, making the hotel like a hell for the guests. I can take legal responsibility for what I said is true!游泳池里很多人穿服泡在水里，女的穿裙子包头巾，男的穿短袖T恤，他们又闹又笑甚至在游泳池里吃东西！晚上酒店的餐厅举办party直到半夜11点半45分才结束，音乐声震动窗子哗哗响。房间旁边有个机器，不知道是什么，像个大卡车一样整晚响不停，这里简直就是一个地狱！我可以为我说的真实性负法律责任

I had an amazing stay at Regenta Arie Lagoon! The room was spotless, the amenities top-notch, and Kelum & the staff were incredibly friendly and attentive. Their exceptional service made our visit unforgettable. Highly recommend! **Special thanks to the Rasika & the restaurant/bar staff whom prepared us the best coffee & cocktails in Sri Lanka !

I can’t tell my experience in two lines and just after I entered to my home I wanted to share my terrible experience with you all. You must read this. I don’t know whether I am the only victim of this fraud done by booking, reservation and front desk staff of the hotel. When we book the hotel they don’t send us a pre confirmation email with details of room rates and dates we booked at least to have an idea of our budget of staying before paying the advance money. The lady who was handling our booking asked us to pay advanced to give all those details and after we paid it she just hung up the phone saying we can discuss everything at the day we are arriving to the hotel and no confirmation mail of message sent to us even after I book the hotel by Paying the advance. We went their on 29th December 2024 for Three nights and the amount was 57,000 Sri Lanken rupees more than the room rates she mentioned for two rooms only for 31st which she hasn’t mentioned over the phone when we did the booking. If she had told us we could have changed the idea of staying in a such a place. And I feel That is totally Miss leading us and it’s a terrible thing to do in hospitality industry I suggest. With that mind set they gave us my staying there with the family was totally vested. More over only activity we had was the dirty pool, play-are was always closed and no one takes the responsibility of opening and giving our kids anything to play with. There is no beach. For my two daughters , wife and me four of us only had two water bottles in 1st 24 hours and when we asked another from house keeping staff they said we have to pay extra for extra bottles. When the room key is not inserted in the room electricity supply the out side light is not working and 1st night after coming from the dinner our room out side was dark and when my wife tried to open the door accidentally the key was broken in to two pieces (She is not a giant to break an iron key in to two pieces) the key must be very old and rusted even for that to cut a key and give us they harshly charged us 5000/= rupees. Restaurant staff is friendly the only console I had was that but the whole thing was terrible mistake that I have ever done in my life taking the decision to go regenta aria lagoon. Please share if you have similar experiences and it would be a great help for every local and foreign tourist. Thank you very much.

Nice Clean and neat hotel, staff are friendly, rooms are clean, neat and spacious, the new years gala dinner was great, a special thanks to Fareed and Kalum, and the cleaning ladies, the food is also nice however the buffets are very over priced rather order of the al carte menu. Overall a very awesome stay for all 20 of us.