Hotels Near Music Box Village in New Orleans

My 93 year old husband and I spent two nights at Hotel indigo last week and were very pleased with our experience. The room was nicely appointed in the bathroom was spacious though we did have an accessible room. The bed was very comfortable, especially the pillows! Every place in the hotel was very clean, and nicely appointed. We were most impressed with the Front desk staff who were so helpful, courteous, and kind. We want to do a shout out to Susanne, who couldn't have been nicer, as well as professional. The common interest hotel dining room had good food at reasonable prices. The valet parking was a bit pricey, but very convenient and the attendants were also very helpful. Just around the corner on Carondelet Street we discovered the Gallier oyster bar, which had good food at a reasonable price.

The reason I didn't give it a 5 star is because the bathroom needs a little upgrade. It looks nice but wall paper starting to fall apart and chrome starting to rust in places. That being said I would highly recommend this place. We were there for a wedding and everything was great. One thing I need to point out is according to some reviews there is a pool. There is NO pool at this hotel. This might have changed our minds about staying here in the summer as I honestly have never experienced this type of humidity. I need to give a huge shout out to the guy at the concierge. I apologize for not remembering his name but he greets everyone with a hello and how was your day and is really there to help you out in any way you can. (someone needs to give him a raise!) The bed was very comfortable. Thanks for a nice stay.

I had my doubts but I am glad I stayed at this location. The hotel is in a good spot for touring the city whether by car or on foot. At the core of my contentment is the person working the front desk during my check-in and during my stay - Ms. Nivea H. From the first day through our last day she worked to ensure customer service was as best as it could be. I will not say she is the only front desk person able to provide great customer service, I hope that the management culture and training emphasizes this to all their employees. However, she is the main person that we experienced. The breakfast is also great, but the food throughout my time in New Orleans was great. Parking is interesting, but I used the hotel's valet and it worked out well. I hope you have the same experience that we did, since coming to New Orleans should be fun and relaxing even if you came here due to work reasons.

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona

I wasted a points redemption on this hotel. We booked it because it was near where our friend lived. Next time we will stay farther out. We were there for the 1st Mardi Gras weekend. During check-in, the front desk staff was distracted talking to each other about non-work-related stuff instead of engaging with the guests. (We observed this to be the norm every time we came and went) The drink coolers in the retail area only had a few diet drinks and water. When we asked when it would be refilled, the clerk told us, ”it's Mardi Gras season. We might get some more after that”. Yes, it's arguably the busiest tourist season for New Orleans, call your distributor or tell the manager to go to the grocery store. We booked a room with a king and a sleeper sofa. The sleeper didn't have any sheets, nor were there any that could be used to make the bed ourselves. The top sheet and blanket weren't even tucked in on the king bed. Based on other TA reviews, we brought our own towels. The coffee supplies had not been replenished. Breakfast was nothing special and not replenished until guests asked

The location is ideal,stright line to the french quarter and all the hot spots( 10. to 12 minutes walk). The rooms are speacious and have simple modern layout. There is Nespersso coffee machine with complmentary coffee, very much appriciated. The bathroom is also specious and clean, over all a very pleasant 3 night stay, highly recomend it to anyone.

We had a really late check in (4 am) the first night, after a long drive. Jada at the front desk was so energetic and kind and accommodating to us. The rooms were clean and cozy, and the lobby and gym provided us a good place to get work and work outs done. We didn’t get the name of everyone on staff, but everyone we interacted with was so kind and helpful to us. Possibly one of the best (of many) hotels we have ever stayed in! 10/10 would stay again.

The rooms are roach infested, the guests can be loud in the wee hours of the morning, and your maintenance requests will not be completed. We did not complain about the roaches during our stay because the front desk staff were absolutely wonderful. However, we realized that once they take your money and you leave, customer service no longer exists even when your stay is over $1200 dollars. Well, at least with the general management team. The general manager was the one who prompted me to leave this review after a potential identity theft incident that I brought up to the motel's attention, so I figured if she can't make us happy by simply being accountable for her actions, (inability to properly follow-up and resolve customer issues). I would follow her instructions and leave a review online instead. I recommend this motel if you're okay with your identity possibly being used to book rooms, roach infestations, loud guests, and no responses to maintenance requests. Also, I recommend that if you have any issues that you address them before you leave because once you check out, you'll have to deal with general management who has no regard for anyone else but themselves and they will make sure to remind you of that too when you bring it up to their attention after the fact.I’m