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Business travel

Holiday Inn Express New York City Chelsea, an IHG Hotel
3.9/5107 Reviews

Holiday Inn Express New York City Chelsea, an IHG Hotel

Chelsea New York|0.73km from Newyorkgid
Must talk about it. Hotel location, service and hygiene, not to mention, anyway, generally pass. The breakfast was really good, things were basically the same every day, and I was tired for six days. By the way, breakfast is free to eat, no matter your room rate includes breakfast, just go down to the first floor to eat, no one cares, no breakfast coupons. What I want to say this time is that the hotel's checkout will not be refunded if you charge more! It was a very irresponsible and unreasonable hotel. Later, under the coordination of Ctrip, a part was returned, and Ctrip helped me to pay the rest. Thanks for Ctrip's support! The hotel received $ 162.76, but in the end it charged me $ 413.41, more than $ 250! The pre-authorization at check-in was only $ 187.76, and the front desk had no objection to the pre-authorization account at check-out. The remaining part was charged without my knowledge after leaving. What is the difference between stealing and stealing? And they are all received by mistake, and some fees are repeatedly collected. Later, with the help and coordination of Ctrip, the hotel promised to refund some of the fees that were repeatedly charged, and the overcharge of the front desk staff caused by their own mistakes was 125 dollars, and it was not refundable! Totally rogue behavior! In the end, Ctrip advanced the 125 US dollars equivalent to RMB and returned it to me. Thanks again for Ctrip's support! Once again, please pay attention to the hotel bill when you check out, including after leaving. Here's the thing. When I checked in, a man at the front desk (later known as Richard) told me that if the twin room was a total of $ 25, I changed the twin bed. Credit card pre-authorization at check-in

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Breakfast

The Paul Hotel NYC
3.1/547 Reviews

The Paul Hotel NYC

Chelsea New York|0.22km from Newyorkgid
Normally I am not a complaining type, but this is a bit much!! I am a platinum member of Choice Hotels. I booked a room using my points at the Paul NYC checking on 1 Feb 2023 for 1 night before I arrived very late and on 2 Feb I will go upstate to visit my dear friend! I was travelling from BKK to NYC and during my layover, my flight to NYC got delayed from arriving JFK at 11:50pm of 1 Feb to 02:30am of 2 Feb instead. I called the hotel during my layover right away to inform them about my late arrival. Everything seemed ok and the hotel person confirmed me the reservation. When I got to hotel at 4:30am, the front desk told me my booking was canceled because the hotel had other activities booked. They moved all paid guests to the hotel nearby and it has been going on like this already for 1 week. Since I booked using points, they just canceled it without further explanations or any assistance on my booking. It was -4c outside...lol I asked if they can check me in at the other choices hotel near by, I just need to rest for few hours. The hotel people didnt even bother to call customer service to check. I called the customer service. The lady at the end of the line was very helpful but it took so long to find the answer. They want to move me to Brooklyn (I paid for the taxi myself) and I have to pay early check-in on top....blah..blah. Another hour passed (almost 6am) so I asked the front desk at Paul if I can leave my luggage for few hours and using the toilet and the answer was no. It is 6:30am and I found an excellent luggage service via Bounce nearby. I drop my luggage at the Premier Best Western hotel (Bounce) and use the toilet. Their service was flawless!!! I went right to work at Starbucks after my 24-hour flight and got a lot of things done instead of sleeping at the unfriendly hotel! It is ashamed that Choice Hotels advertise so much about their privileges program and this is the way they treat the customers. This is not the problem about spending money, but it is the business principle how they should run the business.

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Top rated hotels in New York

Searching for hotels near Newyorkgid? Compare room rates and reviews to find your ideal stay.
Life Hotel New York
4/5102 Reviews
Gramercy
Very compact small hotel, the room is OK, relatively clean, the general Chinese travel more, the Empire State Building or Times Square in the surrounding area are relatively close, the location is good.
The Evelyn NoMad
3.9/5103 Reviews
Gramercy
Stayed here one night with my family and was extremely happy with the service, the room, and the location. We were on the 23rd floor in a double suite and the room was perfect, roomy and the view was spectacular. Room had a small kitchenette which was perfect to keep snacks and beverages in a full fridge. Keurig and coffee and tea provided as well. Starbucks conveniently located on corner.
The Ned NoMad
4.1/541 Reviews
Midtown Manhattan
I really like the retro design of the hotel, but the cleanliness of the room really needs to be improved, and the hair dryer turned out to be bad. Breakfast service was good and taste was OK
Broadway Plaza Hotel
4.4/5102 Reviews
Chelsea
I think it is a cost-effective hotel compared to the murderous prices in New York. The location is really great! Koreatown is within walking distance! The staff were also friendly.
Ace Hotel New York
3.9/5104 Reviews
Gramercy
Superb, there is Manhattan's best coffee shop downstairs. The hotel lobby is full of people from morning to night, very popular hotel. The clerk is very fashionable. The room is not recommended to choose mini, slightly smaller. Small above is very ok. Toiletries are also very good. There is also a favorite le labo next door. Just between the 5th and 6th Avenues, the location is excellent. Outside the window can also face the Empire State Building. Baton!
The Ritz-Carlton New York, NoMad
4.4/553 Reviews
Chelsea
When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).

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