Waterfront Executive Villas

When we arrived the door code didn’t work, the house was very unclean. There was hair everywhere on the floor and counters. The carpets were not clean. They had stains and were not vacuumed so I was unclear if I was having an allergic reaction to pets or if it was dust?! The back sliding door does not lock so it was just unlocked the whole time and after asking about it we never heard back from anyone. There were no hangers in room Closets or any amenities for any type of stay over one night. They say use of washer/dryer but those were full with items. The home is lovely and fairly new I think, but it isn’t prepared for travellers

I booked the property for 2 nights. My check-in time was 5 pm, and I checked around 7 pm. To my utter surprise, I found the bedrooms all upside down and not cleaned after the previous guest left. I took pictures and sent them to management. The management could not find a cleaner for us that night. They asked us to wait till the next morning for the cleaner. I declined their offer. We waited for the management to clean the house for almost 4 hours with 4 kids who were tired and past their bedtime. I finally decided to leave the property at 11 pm that night and had to find a hotel to stay. I requested a refund for the nightmare experience. The management informed me it’s under their non-refundable policy. This is ridiculous because their policy must also ensure a clean unit for the guest before arrival. Nevertheless, I left the property with my family at 11 pm and had to move to a hotel around midnight. ******* must ensure they don’t list such property, ruining their reputation.

First I would say detail about how when we reached the property. Approximately three hours before we reached there they called us and informed that the city is currently conducting construction work on the sidewalk.As a result parking on the sideway is strictly prohibited and there is no alternative solution to drop the car. NOBODY help or contact once we reached the property. Finally we drop our car side of the road. The funny thing is they already got the notice (about they are going to conducting construction)from the city on 4th JULY, but they informed us just three hours before we reached there. And secondly Their lamp table glasses doesn't secured with nail or glue.There was hole for fix the table. So what happened is that my son standing nearby the table and talking to my family, somehow the one of the glasses fell down into my son's feet he got pain and red on his feet and broken. We called them and informed them about what happened. Besides all these they charged from us 280CAD. t was not our fault.Either they should have informed us that the glass top was not screwed in or they should have secured it properly by law especially when they allow children to stay. We had to remove other 2 glasses top for our stay to be safe.So we gave them a courtesy by not putting a police report about it falling on my son's feet. In side the house was cleaned and neat.

It was excellent

The property is newly constructed and everything clean spacious and open layout great for families and management was easy to communicate with.