Stonehurst Manor Including Breakfast and Dinner

A wonderful old inn with a lot of history, Stonehurst Manor offers a great value for the money -- our full breakfast and high-end dinner were influded in the price of our room. We stayed in a large, well-appointed room with three windows and a wood-burning stove. The grounds and the inn itself are beautiful.

Did not take the room and still lost the total cost ($1070!) of a three-night stay! There are only a few rooms accessible without climbing stairs, which we requested due to a walking disability. We had no idea when we booked, that these the so-called “Mountain View” rooms are ridiculously tiny and totally antiquated. They include no modern-day amenities (AC, Microwave, Fridge, Coffee Maker, phone), are very old and low class. They are on the backside of the hotel, ground level adjacent to the employee and delivery entrance, and the view is a parking lot shared with the maintenance building and staff parking. $356/night! Not worth $50/night. If you book one of these rooms, ask to see a photo of the outside entrance and the “mountain view” through the single tiny window. The interior photo shown on the website is grossly misleading. We were looking forward to a 4-day stay in North Conway planned over a year ago. After dining at the Wildrose restaurant several times in the past few years we thought the stay at the Inn would be a great experience. We were so disgusted with the room we decided to cancel the entire trip, turn around and drive 100 miles back home. Unfortunately, we paid our balance prior to seeing the room. BIG MISTAKE! The clerk was polite but informed us that they were not allowed to issue any refund (of course not). Promised us that the manager (Mike) or owner (JJ) would call and get this settled. They never called. We had to initiate the call and finally spoke with Mike that evening after returning home. He had not an ounce of understanding or empathy and basically told us there was nothing he would do for us. Had the audacity to tell us are only option was to return to the hotel and stay in the room. Terrific! He refused to issue ANY refund even though we did not use the room or have any of the included meals. Although we do not think the room is "as advertised" we agree to forfeiting the $357 security deposit, deciding not to stay is the same as a “no show” or last-minute cancellation. This is certainly more than fair. Shame on us for not exercising due diligence and discovering beforehand what a low class and poorly managed facility it is. However, the balance paid ($714) on arrival should absolutely be refunded. We have since left messages for and emailed the manager/owner. They refuse to respond. We have filed a dispute with the credit card company and filed a complaint with the NH Better Business Bureau. We have also contacted an attorney, and soon will be filing a claim in small claims court. This is ridiculous!

Don't bother with this place! My parents went here last weekend with a small group of car enthusiasts and had a terrible experience. From dirty sheets to incompetent staff, it was one of the worst experiences of their lives and they travel quite a bit. They will never be back.

We had a lovely experience- everyone was kind and professional- bed was so comfy and room was gorgeous! Loved our balcony. Dinner and breakfast was delicious and drinks superb! We loved the pool and hot tub the views are magnificent.

Would stay here again, the room was spacious and very comfortable. The food that is included with the stay was one of the best meals I’ve had.

The manor has spectacular views of the mountains and peaceful grounds. The manor still retained its grandeur while providing modern comforts. I loved it